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peteypeteypete's avatar
peteypeteypete
Explorer | Level 3
3 months ago

Getting terminal errors during advanced reinstall after Dropbox was unlinked

Hi All,    I use dropbox to archive and share files between my iphone, home macbook and work mac. I decided to do an advanced reinstall 4 weeks ago when I had a glitch on my work computer (sync a...
Desktop
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Mac
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Sorry to see that you're having this issue, peteypeteypete.

 

If your Dropbox folder was previously located in ~/Library/CloudStorage, it means you were previously using the Dropbox for macOS on File Provider version of the app.

 

However, if the computer got unlinked, it might be possible that you're back to the non-File Provider version.

 

Can you open your Dropbox preferences and check the location of your Dropbox folder in the "sync" tab?

 

Also, can you please give me the ticket number of your most recent communication with our support team, so I can take a look?

 

Thanks in advance.

peteypeteypete's avatar
peteypeteypete
Explorer | Level 3
3 months ago

Hi Hannah, 

 

Thanks for the response. I don't remember upgrading to "File Provider" but it's possible I was using it. Currently I'm not using it and it offers the option to upgrade but haven't chosen to do so thinking (correctly or not) that it might cause more problems. 

 

Under preferences my dropbox folder location is: user/dropbox, which is the same as the folder in my sidebar. 

 

Best, 

 

Pete

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Thanks for the update here, Pete!

     

    Do you see a Dropbox icon in your menu bar at the moment?

     

    What is the sync status and version number of the app, when hovering over this icon?

    • peteypeteypete's avatar
      peteypeteypete
      Explorer | Level 3
      3 months ago

      Hi Hannah, 

       

      I do have it in the menu bar, and it says 206.4.6505 "up to date" -- it's the most recent version. 

       

      Also my most recent support ticket is 24171978, forgot to include this last time! 

       

      Per your previous response, none of the support agents I've emailed with have mentioned File Provider. I'm curious if that is part of the issue. Thanks. 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Thanks for the ticket number and the additional info, Pete!

         

        From what I can see, you're actually in contact with our team that specializes in these kinds of issues.

         

        This team has access to account specific info, unlike us here on the Community, so whatever the root cause of the issue is, they will be able to figure it out.

         

        So, I would suggest keeping an eye on your ticket, for any further updates.

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