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peteypeteypete's avatar
peteypeteypete
Explorer | Level 3
3 months ago

Getting terminal errors during advanced reinstall after Dropbox was unlinked

Hi All,    I use dropbox to archive and share files between my iphone, home macbook and work mac. I decided to do an advanced reinstall 4 weeks ago when I had a glitch on my work computer (sync a...
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Mac
peteypeteypete's avatar
peteypeteypete
Explorer | Level 3

Hi Hannah, 

 

Thanks for the response. I don't remember upgrading to "File Provider" but it's possible I was using it. Currently I'm not using it and it offers the option to upgrade but haven't chosen to do so thinking (correctly or not) that it might cause more problems. 

 

Under preferences my dropbox folder location is: user/dropbox, which is the same as the folder in my sidebar. 

 

Best, 

 

Pete

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Thanks for the update here, Pete!

 

Do you see a Dropbox icon in your menu bar at the moment?

 

What is the sync status and version number of the app, when hovering over this icon?

  • peteypeteypete's avatar
    peteypeteypete
    Explorer | Level 3
    3 months ago

    Hi Hannah, 

     

    I do have it in the menu bar, and it says 206.4.6505 "up to date" -- it's the most recent version. 

     

    Also my most recent support ticket is 24171978, forgot to include this last time! 

     

    Per your previous response, none of the support agents I've emailed with have mentioned File Provider. I'm curious if that is part of the issue. Thanks. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Thanks for the ticket number and the additional info, Pete!

       

      From what I can see, you're actually in contact with our team that specializes in these kinds of issues.

       

      This team has access to account specific info, unlike us here on the Community, so whatever the root cause of the issue is, they will be able to figure it out.

       

      So, I would suggest keeping an eye on your ticket, for any further updates.

      • peteypeteypete's avatar
        peteypeteypete
        Explorer | Level 3
        3 months ago

        Hi Hannah, 

         

        I've been waiting since last Thursday morning (8 days ago) for an answer from the support team. That's why I am writing here. 

         

        When I initially brought up this issue 4 weeks ago, after several emails I was told that email support couldn't fix this and I had to contact Apple, which I did, which was a waste of three hours on the phone. Without fixing it, the Specialist email support team marked that ticket as "solved" and stopped responding to it, so I had to start the process over again. 

         

        To be blunt, again, email support is not helping, that's why I am asking here. 

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