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Forum Discussion

Ody1's avatar
Ody1
New member | Level 2
2 years ago

Folders and Files not showing properly

Everytime our team opening a Folder, it doesn't show the Folders inside the first folder that we are trying to open, instead it shows all the files that should be on each folders. But if you click on the “x” in the search bar, it will clear the search and you just have to click on the folder again.

File access
GUI
Web
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Ody1, thanks for bringing this to our attention.

     

    Could you clarify exactly what you're doing when trying to open the folder?

     

    Is this after you performed a search for a file or folder, or in general?

     

    This will help me to assist further!

    • Ody1's avatar
      Ody1
      New member | Level 2
      2 years ago

      This happens after searching a folder/file.

       

      Thanks for your response

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Are you specifically clicking the folder (written in grey) in the search result, or the file?

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