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Forum Discussion

MikeBook's avatar
MikeBook
Explorer | Level 4
10 months ago

Empty Folder on PC showing 1.5TB

The dropbox file on the E drive is empty. However, when I right-click and select properties it's showing it contains 1.5TB.

Please can someone explain why this is and what to do about it? Thank you

  • Rich's avatar
    Rich
    10 months ago

    MikeBook 

     

    Have you enabled the display of hidden files and folders in Windows, and then looked inside the Dropbox folder?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey there, MikeBook, I'd be more than happy to help! 

     

    As a first step, would you mind clarifying the app's current syncing status

     

    Just so that I can have an idea, and see if it's still syncing content, or if it's up to date. 

     

    If you could also attach a screenshot of the folder's properties, that'd be splendid. 

     

    I'll be waiting for your updates! 

    • MikeBook's avatar
      MikeBook
      Explorer | Level 4

      Hi Megan, I actually uninstalled the app yesterday which is why I was a little confused as to this folder still showing this. Would it help if I re-installed? 

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II

        MikeBook 

         

        Have you enabled the display of hidden files and folders in Windows, and then looked inside the Dropbox folder?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    MikeBook wrote:

    The dropbox file on the E drive is empty. However, when I right-click and select properties it's showing it contains 1.5TB.


    Within the Dropbox folder is a hidden .dropbox.cache folder. This folder holds files while syncing as well as files you've deleted elsewhere (the Dropbox website or other devices) for 3 days before purging them.

     

    If you don't have hidden files and folders enabled in your operating system, you wouldn't see the folder.

    • MikeBook's avatar
      MikeBook
      Explorer | Level 4

      Does this still work if I've uninstalled Dropbox?