You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

HCeeP's avatar
HCeeP
Explorer | Level 3
2 years ago

Folder now empty on Dropbox

I started deleting files from a folder for more storage on dropbox, but then decided to save it to my desktop instead. Afterwards, I noticed that the desktop folder was now empty and so was the folder in dropbox. Bizarrely, the files I originally started to delete are still there in the 'deleted' folder. But the folder which held the files I wanted to keep, is now empty. There are no files to undelete, as they are not there. Any suggestions? 

Delete
Restore
  • Jay's avatar
    Jay
    2 years ago

    Hi HCeeP, if the files are not visible on the events page or the deleted files page, then it wouldn't be possible to recover them, unfortunately, even with a rollback of the account.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey HCeeP, thanks for reaching out to the Dropbox Community.

     

    Would you mind clarifying a few things for me? Like, how did you delete the files? Using our website?

     

    When referring to the "desktop folder" are you referring to a folder you just created on your desktop to move the files to? Or your Desktop (system) folder?

     

    And do you see the deleted files in your deleted files page in Dropbox?

     

    Let me know and we'll go from there.

    • HCeeP's avatar
      HCeeP
      Explorer | Level 3
      2 years ago

      Hi,

      Thanks for getting back! I deleted some files from a dropbox folder to create more space in my account. I then moved this folder onto my desktop which contained the files I wanted to keep.

       

      But afterwards, I saw that the new desktop folder was missing most of the files and was basically empty

       

      I checked on 'events' (to check what files had been deleted) and only saw those files which I had deleted on purpose, and not the files I wanted to keep. I'm sure these files must be somewhere. I tried doing 'rewind' but only got the empty folder.

       

      Could someone help me restore my account to where it was at midnight on Saturday 22 July 2023? Then I would have all the original files, and can start again.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the additional info, HCeeP.

         

        Where did you delete the files from, though? Did you do it from the website or your local Dropbox folder?

         

        And were these files synced to your account? Meaning, were you previously able to access them using the website?

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!