You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

bob_beattie's avatar
bob_beattie
Explorer | Level 4
2 months ago

File on computer have a strange icon next to them, and can't be accessed

Any files not used for a couple of days are no longer accessible and have a strange graphic next to the icon.   I'd be grateful for a solution to this problem.   I can't upload the screenshot...
Desktop
Error Messages
GUI
bob_beattie's avatar
bob_beattie
Explorer | Level 4

Hi, I don't have a screen that looks anything like yours. There's no methid of taking a picture. My problem only occurs on my PC, not the website or phone. I can't add a screenshot here. Can I send yiu an email with a screenshot. The way I fixed the problem in the past was to delete alll traces of dropbox from my PC and do a complete new installation. That worked for a couple of months.

bob_beattie's avatar
bob_beattie
Explorer | Level 4
2 months ago

I have removed Dropbox from my PC again, and it has fixed the problem. This is not a long-term solution

  • dan_mt's avatar
    dan_mt
    Explorer | Level 4
    2 months ago

    Definitely not a long-term solution, but good to know it fixed this issue. 

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