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Forum Discussion

bob_beattie's avatar
bob_beattie
Explorer | Level 4
28 days ago

File on computer have a strange icon next to them, and can't be accessed

Any files not used for a couple of days are no longer accessible and have a strange graphic next to the icon.

 

I'd be grateful for a solution to this problem.

 

I can't upload the screenshots here! Don't know why.

 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    bob_beattie wrote:

    Any files not used for a couple of days are no longer accessible and have a strange graphic next to the icon. ... I can't upload the screenshots here!


    We would need to see the strange graphic before anyone would know what it's referring to. You should be able to use this icon to attach a screenshot.

     

     

     

    If it's not working, just upload the file to your Dropbox, create a view-only shared link to it and reply with the link.

    • bob_beattie's avatar
      bob_beattie
      Explorer | Level 4

      Hi, I don't have a screen that looks anything like yours. There's no methid of taking a picture. My problem only occurs on my PC, not the website or phone. I can't add a screenshot here. Can I send yiu an email with a screenshot. The way I fixed the problem in the past was to delete alll traces of dropbox from my PC and do a complete new installation. That worked for a couple of months.

      • bob_beattie's avatar
        bob_beattie
        Explorer | Level 4

        I have removed Dropbox from my PC again, and it has fixed the problem. This is not a long-term solution