We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

bob_beattie's avatar
bob_beattie
Explorer | Level 4
22 days ago

File on computer have a strange icon next to them, and can't be accessed

Any files not used for a couple of days are no longer accessible and have a strange graphic next to the icon.

 

I'd be grateful for a solution to this problem.

 

I can't upload the screenshots here! Don't know why.

 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    bob_beattie wrote:

    Any files not used for a couple of days are no longer accessible and have a strange graphic next to the icon. ... I can't upload the screenshots here!


    We would need to see the strange graphic before anyone would know what it's referring to. You should be able to use this icon to attach a screenshot.

     

     

     

    If it's not working, just upload the file to your Dropbox, create a view-only shared link to it and reply with the link.

    • bob_beattie's avatar
      bob_beattie
      Explorer | Level 4

      Hi, I don't have a screen that looks anything like yours. There's no methid of taking a picture. My problem only occurs on my PC, not the website or phone. I can't add a screenshot here. Can I send yiu an email with a screenshot. The way I fixed the problem in the past was to delete alll traces of dropbox from my PC and do a complete new installation. That worked for a couple of months.

      • bob_beattie's avatar
        bob_beattie
        Explorer | Level 4

        I have removed Dropbox from my PC again, and it has fixed the problem. This is not a long-term solution

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!