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bob_beattie's avatar
bob_beattie
Explorer | Level 4
22 days ago

File on computer have a strange icon next to them, and can't be accessed

Any files not used for a couple of days are no longer accessible and have a strange graphic next to the icon.   I'd be grateful for a solution to this problem.   I can't upload the screenshot...
Desktop
Error Messages
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
bob_beattie wrote:

Any files not used for a couple of days are no longer accessible and have a strange graphic next to the icon. ... I can't upload the screenshots here!

We would need to see the strange graphic before anyone would know what it's referring to. You should be able to use this icon to attach a screenshot.

 

 

 

If it's not working, just upload the file to your Dropbox, create a view-only shared link to it and reply with the link.

bob_beattie's avatar
bob_beattie
Explorer | Level 4
17 days ago

Hi, I don't have a screen that looks anything like yours. There's no methid of taking a picture. My problem only occurs on my PC, not the website or phone. I can't add a screenshot here. Can I send yiu an email with a screenshot. The way I fixed the problem in the past was to delete alll traces of dropbox from my PC and do a complete new installation. That worked for a couple of months.

  • bob_beattie's avatar
    bob_beattie
    Explorer | Level 4
    11 days ago

    I have removed Dropbox from my PC again, and it has fixed the problem. This is not a long-term solution

    • dan_mt's avatar
      dan_mt
      Explorer | Level 4
      11 days ago

      Definitely not a long-term solution, but good to know it fixed this issue. 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    17 days ago

    You can only access the image choices Rich gave on a computer. Maybe try that?

     

     

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