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CB65's avatar
CB65
Explorer | Level 3
7 years ago

File Explorer Hangs through Quick Access Recent Files

I have recently purchased a new HP computer with Windows 10 and installed my standard office software including DropBox (v53.4.67).  As soon as I installed DropBox, and started to do work I experienc...
Desktop
Setting up the apps
Windows
  • Walter's avatar
    Walter
    6 years ago

    Thanks for the report Bob2019 - I've passed all of your comments to your existing ticket and I'd advise to take it from there as this isn't affecting a lot of users and is probably a device specific issue. The best way to handle such queries is through our Official Channels as we'd need additional information to troubleshoot further. 

    While we're at it, have you by any chance tried any of my previous suggestions? 

Createch Services's avatar
Createch Services
Explorer | Level 4

I was having the same issue with explorer hanging when accessing the Dropbox files on my hard Drive.  I had recently installed iCloud Drive to my system, and the problem started occurring.  I uninstalled iCloud and the problem resolved.

CB65's avatar
CB65
Explorer | Level 3
5 years ago

FYI.  I do no have icloud on my system, nor did I have it on my computer when I initially experienced this problem.  My only solution has been to remove the Quick Access Files options from the File Explorer settings.  Ever since I removed the Quick Access Files option, I have not had the problem.  I still have the Quick Access Folders option.  This is my work around and have been able to use DropBox without any problems since then.  Not sure there is an ultimate fix.  Good luck.

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