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CB65's avatar
CB65
Explorer | Level 3
7 years ago

File Explorer Hangs through Quick Access Recent Files

I have recently purchased a new HP computer with Windows 10 and installed my standard office software including DropBox (v53.4.67).  As soon as I installed DropBox, and started to do work I experienc...
Desktop
Setting up the apps
Windows
  • Walter's avatar
    Walter
    6 years ago

    Thanks for the report Bob2019 - I've passed all of your comments to your existing ticket and I'd advise to take it from there as this isn't affecting a lot of users and is probably a device specific issue. The best way to handle such queries is through our Official Channels as we'd need additional information to troubleshoot further. 

    While we're at it, have you by any chance tried any of my previous suggestions? 

hendo42's avatar
hendo42
New member | Level 2
7 years ago

I have a recurring issue where Windows explorer will hang on the Dropbox folder - the folder window opens, no files displayed, & Windows says 'Working on it...'  Closing the window causes Explorer to crash.

The OS is Windows 10 Education.  This has been occurring on multiple PCs for many months.  I have reimaged the PCs to no lasting result. It will work fine for a few days or weeks, then not.

It generally requires deleting & reinstalling Dropbox (resynching 700GB on a s-l-o-w connection).

I am desperate to find a solution, or I will have to move to Google Drive, or (shudder) OneDrive.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    7 years ago
    Second time I've seen the exact same post on here this weekend, I'm merging the threads together to keep everything in one place,

    However, to help can you log a ticket at www.dropbox.com/support and reference the thread URL that this will be on?

    Once thats done you can track at http://dropbox.zendesk.com

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