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Forum Discussion

CashT's avatar
CashT
Explorer | Level 3
3 months ago

Dropdown in shared tab is not allowing me to choose the first folder on the list

I access Dropbox via the web browser, however, when I am in my Shared Folders, there is a dropdown that is constantly there which means I cannot access the first one or two shared folders that I am in. If I use Dropbox as an application on my desktop I can only enter the shared folder I am currently apart of. As I do not have a lot of storage, I need to remove myself and add myself to different shared folders regularly. Do you know how I can remove this drop down?

I have tried accessing this via Chrome, Microsoft Edge and Incognito on Chrome and it appears on all three. I have also cleared my browsing history.

 

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hey CashT, thanks for reaching out to us.

     

    Is your browser currently zoomed in perhaps? 

     

    If so, can you zoom out, to see if that makes any difference?

     

    Keep me posted.

    • CashT's avatar
      CashT
      Explorer | Level 3
      3 months ago

      Hi Hannah,

       

      When I zoom out on my browser, the dropdown also zooms out. It does not make a difference unfortunately.

       

      Thanks

      • haoli's avatar
        haoli
        Icon for Dropbox Engineer rankDropbox Engineer
        3 months ago

        Hey CashT ,

        Could you please try if it works with a different browser, or try clearing your browser cache, if that's ok with you? Thanks

  • KRS37's avatar
    KRS37
    Explorer | Level 3
    3 months ago

    The menu dropdown is covering shared items in the shared folder.

     

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Thanks for bringing this to our attention, KRS37. 

       

      Have you tested this on a different browser/incognito window? 

       

      I’m curious if the same issue persists there. 

       

      Let me know what you find.

      • KRS37's avatar
        KRS37
        Explorer | Level 3
        3 months ago

        Hi Nancy,

         

        It looks like I'm having the same issue in incognito.

         

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