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CashT's avatar
CashT
Explorer | Level 3
3 months ago

Dropdown in shared tab is not allowing me to choose the first folder on the list

I access Dropbox via the web browser, however, when I am in my Shared Folders, there is a dropdown that is constantly there which means I cannot access the first one or two shared folders that I am i...
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey CashT, thanks for reaching out to us.

 

Is your browser currently zoomed in perhaps? 

 

If so, can you zoom out, to see if that makes any difference?

 

Keep me posted.

CashT's avatar
CashT
Explorer | Level 3
3 months ago

Hi Hannah,

 

When I zoom out on my browser, the dropdown also zooms out. It does not make a difference unfortunately.

 

Thanks

  • haoli's avatar
    haoli
    Icon for Dropbox Engineer rankDropbox Engineer
    3 months ago

    Hey CashT ,

    Could you please try if it works with a different browser, or try clearing your browser cache, if that's ok with you? Thanks

    • CashT's avatar
      CashT
      Explorer | Level 3
      3 months ago

      Hi Haoli,

       

      I have tried accessing Dropbox on Microsoft Edge, a private window in Edge & incognito on Chrome. I have also cleared my browsing history but the Dropdown remains.

       

      Thanks

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Thanks, CashT.

         

        Can you actually send us a screenshot of your entire screen, so we can have a better visual of the situation?

         

        Just make sure to hide any personal info.

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