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CashT's avatar
CashT
Explorer | Level 3
3 months ago

Dropdown in shared tab is not allowing me to choose the first folder on the list

I access Dropbox via the web browser, however, when I am in my Shared Folders, there is a dropdown that is constantly there which means I cannot access the first one or two shared folders that I am i...
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for bringing this to our attention, KRS37. 

 

Have you tested this on a different browser/incognito window? 

 

I’m curious if the same issue persists there. 

 

Let me know what you find.

KRS37's avatar
KRS37
Explorer | Level 3
3 months ago

Hi Nancy,

 

It looks like I'm having the same issue in incognito.

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hi KRS37, could you try using a different browser to see if this helps?

     

    Could you also try disabling any extensions or plugins in the browser?

    • KRS37's avatar
      KRS37
      Explorer | Level 3
      3 months ago

      Hi Jay,

       

      Same issue on Edge which has no plugins.

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Hey KRS37, firstly, I wanted to let you know that I moved our thread to an already existing one about the same issue, to keep things tidy.

         

        Can you take a look at the info and steps given above, to see if anything helps in your case?

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