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Forum Discussion

nielsvb's avatar
nielsvb
Helpful | Level 5
8 years ago

Dropbox won't start on my Windows 10 computer

I noticed that the dropbox icon was not in my apps tray, so I tried to start it manually, clicking the icon on my desktop. Nothing happens - win 10 task manager shows that it starts, but the program ...
Desktop
Setting up the apps
  • Mark's avatar
    Mark
    8 years ago
    I would do all of that yes.

    Remove all references to Dropbox in the registry. Remove any .exe references etc. to Dropbox. Restart computer.

    Try a reinstall from www.dropbox.com/downloading
nielsvb's avatar
nielsvb
Helpful | Level 5
8 years ago

it gets weirder....

I decide to uninstall anyway - since that's the best advice I can find on this issue - but now windows 10 won't let me uninstall dropbox!

 

So I cannot start it, I cannot use it, I cannot uninstall it .... what the heck do i do now? Remove all links to dropbox in the register?

 

 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    8 years ago
    I would do all of that yes.

    Remove all references to Dropbox in the registry. Remove any .exe references etc. to Dropbox. Restart computer.

    Try a reinstall from www.dropbox.com/downloading
    • nielsvb's avatar
      nielsvb
      Helpful | Level 5
      8 years ago

      Just did a re-install. Seems to work fine now (got a scare because 2 days of work seemed gone, but are in 'conflicted files'...)

    • Deanso's avatar
      Deanso
      Helpful | Level 6
      8 years ago

      I have the same problem, also on Windows 10.  I can't uninstall it.  I can't reinstall it even with the offline installer.  How do I remove Dropbox from the registry easily so I can reinstall it?  Thanks

      • nielsvb's avatar
        nielsvb
        Helpful | Level 5
        8 years ago

        Hi Deanso, I didn't bother cleaning the registry, just did a clean install and it worked fine again. Sorry, can't help you with your situation.

  • javimidnight's avatar
    javimidnight
    Helpful | Level 6
    6 years ago

    Hi niesvb,

     

    Try going to 

    C:\Program Files (x86)\Dropbox\Client or

    C:\Program Files\Dropbox\Client

    And run:

    DropboxUninstaller.exe

    If you cannot, you could try deleting with ccleaner or another tool.

     

    Regards

     

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