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Forum Discussion

skier1's avatar
skier1
Explorer | Level 4
5 years ago

Dropbox using too much memory on my PC

I only have 3,200 files (2.56 GB) and Dropbox uses 3X more memory than anything else on my PC (win 10 v2004). I've had DB (syncing to my PC and Laptop)  for many years, never had or noticed this issu...
Desktop
Setting up the apps
Windows
  • Daphne's avatar
    Daphne
    5 years ago

    Apologies for the delay in getting back to you here skier1!

     

    Can you try doing an advanced reinstall of the desktop app?

     

    Please bear in mind that if you have a Basic Dropbox account that there is a 3 device limit. If you currently have more than 3 devices connected to your account then let me know as you would need to disconnect all but 2 devices to reconnect this one.

skier1's avatar
skier1
Explorer | Level 4

Hi, it didn't take but a few seconds to do each of those actions.  And it reported they were each "successfully done".  No change in the amount of memory needed by Dropbox.  Any other suggestions?  Thx, in advance. Sheree

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Apologies for the delay in getting back to you here skier1!

 

Can you try doing an advanced reinstall of the desktop app?

 

Please bear in mind that if you have a Basic Dropbox account that there is a 3 device limit. If you currently have more than 3 devices connected to your account then let me know as you would need to disconnect all but 2 devices to reconnect this one.

  • skier1's avatar
    skier1
    Explorer | Level 4
    5 years ago

    Hi, Daphne and thanks again for your help.  I'm using only my desktop, laptop, phone for Dropbox so I am not concerned about the 3 device limit.  For now, I'm not going to do the advanced reinstall but I will remember it for the future.  Dropbox does seem to have a very high number (top 3) in the memory usage column of the task manager processes, but my computers seem to be running ok.  Given that, i'm reluctant to mess up something (even worse) by doing the advanced reinstall.  I've thought about it for a couple of days.  I really appreciate your efforts and I will keep all this in mind for the future but for now I conclude that Dropbox just uses alot of memory.  Thx again, stay healthy and safe.

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Thanks for your update skier1!

     

    I completely understand, not to worry at all. If you happen to change your mind and want to give it a shot, or you have any other questions at all then please don't hesitate to drop me another post here. :grin:

     

    I hope you have a lovely weekend ahead - stay safe!

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