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Forum Discussion

YankeeDocNJ's avatar
YankeeDocNJ
New member | Level 2
2 years ago

Dropbox Update triggering User Account Control (UAC) constantly

I have v183.3.6853 of Dropbox for Windows.  Yet Dropbox Update CONSTANTLY runs triggering User Account Control (UAC) warnings - and multiple of them.  I woke up today to FORTY of them.  This is a home PC with only the administrator as a user.  I cannot find any place to allow Dropbox Update in Windows NOT to trigger the UAC.  Is there a way in DropBox to shut this annoying thing off?  Or maybe have it go once a week like a normal update checker?  This is very annoying and sometimes causes me to have to reboot my PC because all those warnings slow it don.  Thanks!!!

 

Desktop
Windows
  • Megan's avatar
    Megan
    10 months ago

    Thanks for the screenshot Daddyo37!

     

    You mentioned you were using version 191 of the app, however there's a latest update (192) out. 

     

    Can you try running the installer, to update the app while following these steps? 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi YankeeDocNJ, welcome to our Community! 

     

    It sounds like the version you're using is a Beta version of our desktop app. Could you try to temporarily downgrade from the beta version, in order to check if that's causing the issue and if the behavior remains the same with the UAC warnings?

     

    You can do this by accessing your account settings on the Dropbox website and then turning Early releases off. 

     

    After that, feel free to re-install the app, and let me know how it goes. Thanks a bunch!

    • Daddyo37's avatar
      Daddyo37
      Explorer | Level 4
      10 months ago

      I just recently started having this same exact problem with version 191.4.4995.0 on Windows 10 Pro.  Dropbox Early Access is turned off.  Any other suggestions?

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Hey Daddyo37, let's jump right into this!

         

        Can you send us a screenshot of the warnings, so we can have a look?

         

        Do you have the app installed locally with admin privileges? 

         

        Let me know, and we'll take it from there!

  • YuriGubanov's avatar
    YuriGubanov
    New member | Level 1
    5 hours ago

    Despite the fact that I have v212 (your UI is convenient enough to not allow copying the full version number), the issue is still there. Tonight I got 14 instances of UAC. Exiting dropbox does not help. Closing Dropbox does not help. They will keep appearing until I close dropbox a few times and in between agree to at least one of these UAC windows. EXTREMELY bothering.

     

      • YuriGubanov's avatar
        YuriGubanov
        New member | Level 1
        4 hours ago

        Walter, I can check - but should I, given that the problem was announced solved some 40 versions ago? Does this particular update has release notes regarding the UAC issue?

        My OS is Windows 11 Pro, 10.0.22631

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