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Forum Discussion

YankeeDocNJ's avatar
YankeeDocNJ
New member | Level 2
2 years ago

Dropbox Update triggering User Account Control (UAC) constantly

I have v183.3.6853 of Dropbox for Windows.  Yet Dropbox Update CONSTANTLY runs triggering User Account Control (UAC) warnings - and multiple of them.  I woke up today to FORTY of them.  This is a hom...
Desktop
Windows
  • Megan's avatar
    Megan
    10 months ago

    Thanks for the screenshot Daddyo37!

     

    You mentioned you were using version 191 of the app, however there's a latest update (192) out. 

     

    Can you try running the installer, to update the app while following these steps? 

Daddyo37's avatar
Daddyo37
Explorer | Level 4

I just recently started having this same exact problem with version 191.4.4995.0 on Windows 10 Pro.  Dropbox Early Access is turned off.  Any other suggestions?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hey Daddyo37, let's jump right into this!

 

Can you send us a screenshot of the warnings, so we can have a look?

 

Do you have the app installed locally with admin privileges? 

 

Let me know, and we'll take it from there!

  • Daddyo37's avatar
    Daddyo37
    Explorer | Level 4
    10 months ago

    Screenshot attached.  I am the only user and the Administrator.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Thanks for the screenshot Daddyo37!

       

      How often do you see this pop-up? Does that happen every time you reboot the device, or even when the app is up and running?

      • Daddyo37's avatar
        Daddyo37
        Explorer | Level 4
        10 months ago

        When the app is up and running.  This is what my taskbar looked like this morning, full of UAC popups.

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