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YankeeDocNJ's avatar
YankeeDocNJ
New member | Level 2
2 years ago

Dropbox Update triggering User Account Control (UAC) constantly

I have v183.3.6853 of Dropbox for Windows.  Yet Dropbox Update CONSTANTLY runs triggering User Account Control (UAC) warnings - and multiple of them.  I woke up today to FORTY of them.  This is a hom...
Desktop
Windows
  • Megan's avatar
    Megan
    9 months ago

    Thanks for the screenshot Daddyo37!

     

    You mentioned you were using version 191 of the app, however there's a latest update (192) out. 

     

    Can you try running the installer, to update the app while following these steps? 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi YankeeDocNJ, welcome to our Community! 

 

It sounds like the version you're using is a Beta version of our desktop app. Could you try to temporarily downgrade from the beta version, in order to check if that's causing the issue and if the behavior remains the same with the UAC warnings?

 

You can do this by accessing your account settings on the Dropbox website and then turning Early releases off. 

 

After that, feel free to re-install the app, and let me know how it goes. Thanks a bunch!

Daddyo37's avatar
Daddyo37
Explorer | Level 4
9 months ago

I just recently started having this same exact problem with version 191.4.4995.0 on Windows 10 Pro.  Dropbox Early Access is turned off.  Any other suggestions?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hey Daddyo37, let's jump right into this!

     

    Can you send us a screenshot of the warnings, so we can have a look?

     

    Do you have the app installed locally with admin privileges? 

     

    Let me know, and we'll take it from there!

    • Daddyo37's avatar
      Daddyo37
      Explorer | Level 4
      9 months ago

      Screenshot attached.  I am the only user and the Administrator.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Thanks for the screenshot Daddyo37!

         

        How often do you see this pop-up? Does that happen every time you reboot the device, or even when the app is up and running?

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