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Forum Discussion

lazman's avatar
lazman
New member | Level 2
4 months ago

Dropbox update pop-up keeps re-appearing on Windows 11

Help I'm losing my mind I now have 7 pop-ups asking me to install the latest update to Dropbox last month this happened I went to Dropbox/ download reinstalled the entire thing after I uninstalled it and while that solved the issue temporarily it's back again after a new update was released what it looks like is almost a virus but it's not I'll show you the installer screens and they appear to be issued by Dropbox I don't think you can fake that but I'm not 100% sure I have scanned for viruses just as an FYI but since there's no way to reach out to actual Dropbox and tell them that we're experiencing this bug on Windows PC specifically windows 11 its is requesting UAC I say yes ad it will popup again 

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi lazman, thanks for bringing this to our attention.

     

    Are you using a personal machine or a company-managed device?

     

    Do you have higher than normal UAC settings on your machine?

     

    This will help me to assist further!

    • Lil Koster's avatar
      Lil Koster
      New member | Level 2

      I'm running Windows 10 but the same thing keeps happening to me. Two blinking Dropbox Update icons appear on my taskbar. Regardless of whether I click on Yes or No, a few days later the popups appear again. And when I clicked Yes, it didn't appear that any updating was performed.

  • YvonnaRider's avatar
    YvonnaRider
    New member | Level 1

    I am also dealing with the same issues. It happens for a while and then goes away. Woke up this morning to 23 blinking update requests.... How can I fix this please?!