We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

TonyMac's avatar
TonyMac
Explorer | Level 3
10 months ago

Dropbox signed out after android update. Now it thinks old phone is a new device.

My good old Android was top of the line a few years ago so it has had excellent support in the Android community. However, after upgrading to Android 13, Dec 1st security update, Dropbox signed out o...
Account Access
Android
Mobile
Setting up the apps
  • Walter's avatar
    Walter
    10 months ago

    Hi there TonyMac - sorry to jump in here and thanks for the feedback on this.

     

    I just wanted to mention that you can upgrade your account temporarily (on a monthly plan for example) so that you can add more devices to your account and then cancel your subscription afterwards.

     

    I hope this helps a tad, Tony. 

TonyMac's avatar
TonyMac
Explorer | Level 3

If I delete the phone from my security tab then log back in, I will still hit this imposed device limit which came into effect after being a customer for more than 10 years. I’m listed as having 7 devices from 2009 until now. MacMini, MacBook Pro, iMac, iPad, iPad Pro, iPhone 7 and Android phone.

Deleting the phone will not help. Dropbox infrastructure should not fail to recognise the device just because it has a software update.

so I need a better solution.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hi there TonyMac - sorry to jump in here and thanks for the feedback on this.

 

I just wanted to mention that you can upgrade your account temporarily (on a monthly plan for example) so that you can add more devices to your account and then cancel your subscription afterwards.

 

I hope this helps a tad, Tony. 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!