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Forum Discussion

H_dropver's avatar
H_dropver
Explorer | Level 3
3 years ago

Dropbox Passwords remains blank.

Recently I upgraded to windows 8.1 I added Dropbox passwords to chrome and I logged in but without asking for recovery words

it just showed this.

 

 

I deleted and reinstalled Dropbox passwords but it still didn't fix the problem  I even upgraded from windows 8.1 32 bit to 64 bit

but even that didn't work.

 

Please help all my passwords are in Dropbox passwords.

 

 

Dropbox Passwords
Setting up the apps
Web
  • Walter's avatar
    Walter
    3 years ago

    Hey H_dropver, sorry to jump in, but can you clear your browser's cache and try again? 


    Apart from that, make sure to update your Chrome to the latest version and if the issue persists, try another browser as well. 

     

    If you happen to be on the Basic plan, note that you can use Dropbox Passwords on up to 3 devices. 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi H_dropver, how are you today? 

     

    Does this happen on a specific browser? If so, could you possibly disable the extension, and then enable it again to see if that changes things? 

     

    Keep me posted!

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey H_dropver, sorry to jump in, but can you clear your browser's cache and try again? 


        Apart from that, make sure to update your Chrome to the latest version and if the issue persists, try another browser as well. 

         

        If you happen to be on the Basic plan, note that you can use Dropbox Passwords on up to 3 devices. 

  • HarryH's avatar
    HarryH
    Explorer | Level 3
    3 years ago

    I am having the same issue as others with blank passwords extension, clearing my browser cache and my chrome doesn't need updating doesnt work. I have to basic plan. It works on my phone but i have tried multiple computers and broewsers,and everytime i open the chrome passwords extension i get the same blank screen with the picture 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey HarryH, thanks for reaching out to us.

       

      I moved your post under this relevant thread, I hope that's alright.

       

      Is it possible that you're using Passwords on 3 devices already? 

       

      With the Basic plan, you are limited to using Passwords on only 3 devices, could that be the case with you as well?

    • HarryH's avatar
      HarryH
      Explorer | Level 3
      3 years ago
      It is definitely possible but how do I manage my devices to tell?
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey HarryH, sorry to jump in here, but you should be able to find the devices that are linked to your Dropbox account on this page. 

         

        Apart from that, you can access your Dropbox Passwords settings from the waffle icon on the upper left corner on your account's homepage. 

         

        I hope this helps and please keep us posted with any updates, Harry! 

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