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Forum Discussion
Dropbox Passwords remains blank.
Recently I upgraded to windows 8.1 I added Dropbox passwords to chrome and I logged in but without asking for recovery words
it just showed this.
I deleted and reinstalled Dropbox ...
Hey H_dropver, sorry to jump in, but can you clear your browser's cache and try again?
Apart from that, make sure to update your Chrome to the latest version and if the issue persists, try another browser as well.If you happen to be on the Basic plan, note that you can use Dropbox Passwords on up to 3 devices.
I am having the same issue as others with blank passwords extension, clearing my browser cache and my chrome doesn't need updating doesnt work. I have to basic plan. It works on my phone but i have tried multiple computers and broewsers,and everytime i open the chrome passwords extension i get the same blank screen with the picture
Hannah
Dropbox Staff
Dropbox StaffHey HarryH, thanks for reaching out to us.
I moved your post under this relevant thread, I hope that's alright.
Is it possible that you're using Passwords on 3 devices already?
With the Basic plan, you are limited to using Passwords on only 3 devices, could that be the case with you as well?
