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Forum Discussion

H_dropver's avatar
H_dropver
Explorer | Level 3
3 years ago

Dropbox Passwords remains blank.

Recently I upgraded to windows 8.1 I added Dropbox passwords to chrome and I logged in but without asking for recovery words it just showed this.     I deleted and reinstalled Dropbox ...
Dropbox Passwords
Setting up the apps
Web
  • Walter's avatar
    Walter
    3 years ago

    Hey H_dropver, sorry to jump in, but can you clear your browser's cache and try again? 


    Apart from that, make sure to update your Chrome to the latest version and if the issue persists, try another browser as well. 

     

    If you happen to be on the Basic plan, note that you can use Dropbox Passwords on up to 3 devices. 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi H_dropver, how are you today? 

 

Does this happen on a specific browser? If so, could you possibly disable the extension, and then enable it again to see if that changes things? 

 

Keep me posted!

  • H_dropver's avatar
    H_dropver
    Explorer | Level 3
    3 years ago

    This happened on google chrome

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey H_dropver, sorry to jump in, but can you clear your browser's cache and try again? 


      Apart from that, make sure to update your Chrome to the latest version and if the issue persists, try another browser as well. 

       

      If you happen to be on the Basic plan, note that you can use Dropbox Passwords on up to 3 devices. 

      • H_dropver's avatar
        H_dropver
        Explorer | Level 3
        3 years ago

        Thank you it worked

         

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