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Forum Discussion
Dropbox Passwords remains blank.
Recently I upgraded to windows 8.1 I added Dropbox passwords to chrome and I logged in but without asking for recovery words
it just showed this.
I deleted and reinstalled Dropbox ...
Hey H_dropver, sorry to jump in, but can you clear your browser's cache and try again?
Apart from that, make sure to update your Chrome to the latest version and if the issue persists, try another browser as well.If you happen to be on the Basic plan, note that you can use Dropbox Passwords on up to 3 devices.
I am having the same issue as others with blank passwords extension, clearing my browser cache and my chrome doesn't need updating doesnt work. I have to basic plan. It works on my phone but i have tried multiple computers and broewsers,and everytime i open the chrome passwords extension i get the same blank screen with the picture
It is definitely possible but how do I manage my devices to tell?
- Walter
Dropbox Staff
Hey HarryH, sorry to jump in here, but you should be able to find the devices that are linked to your Dropbox account on this page.
Apart from that, you can access your Dropbox Passwords settings from the waffle icon on the upper left corner on your account's homepage.
I hope this helps and please keep us posted with any updates, Harry!
I cleared the accounts logged into passwords, now i cannot get into my passwords account as i dont know my recovery code. I can log into my dropbox account just not my dropbox passwords account. Is there any way to unlock my account as if i reset it i belive i will loose them all
- Jay
Hi HarryH, in general, without the recovery words, it won't be possible to log back into Dropbox Passwords, nor is it possible for the support team to assist on this matter.
Are you certain you don't have them saved anywhere, or have any access to your account on another device or mobile?
