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Forum Discussion
Dropbox not uploading/syncing new files after fresh install of Linux Mint 20.1
Hi All,
I recently upgraded my Linux Mint 19 desktop with a fresh install of Linux Mint 20.1. Dropbox worked brilliantly on Mint 19. After the Mint upgrade and installing Dropbox via the Software M...
Hi Walter , Здравко , Jay , Hannah ,
For the sake of completeness I just wanted to post a note here that this issue is resolved and what the problem was.
After some initial troubleshooting and repeating another remove and reinstall without resolution, tech support had me enter the following commands:
sudo chown "$USER" "$HOME"
sudo chown -R "$USER" "/home/joe/Dropbox" ~/.dropbox
sudo chattr -R -i "/home/joe/Dropbox"
sudo chmod -R u+rw "/home/joe/Dropbox" ~/.dropboxI saw after entering the *chattr* command that I received pages of errors regarding a Timeshift backup folder I'd previously copied into Dropbox (thinking if I ran into problems later in my upgrading and had to do a fresh reinstall of the OS, I could copy the folder back to its original path to restore from). In hindsight a bad idea, but I didn't give it a thought when the Dropbox issue cropped up later.
So once I removed the Timeshift folder from Dropbox, I re-ran the above commands without any errors, and Dropbox subsequently synced properly.
(I guess there is still an open question about the python script, as I tried to run the testdropbox script file again and still got the error, but since that's not causing me current problems, I'll let it slide for now.)
Thank you all again,
Joe
Thanks Jay,
I had not done the Advanced Re-installation; I only removed dropbox by right-clicking Dropbox in the GUI panel main menu and selecting uninstall, then reinstalled it (I tried multiple uninstalls and reinstalls using both the .deb package downloaded from the Dropbox site, and installing using the Software Manager). However, I've now completed the Advanced Re-installation steps, unfortunately with the same results: the program says it is syncing but it's not. Thanks again!
Hannah
Dropbox Staff
Dropbox StaffSorry to jump in here, joekur!
When you say that the application shows that it's syncing, but it's not, does it seem like it's stuck on a specific number of files?
What is the exact sync status of the application and the version installed?
You can see that by hovering your mouse over the Dropbox icon in your system tray.
Happy to have you jump in, Hannah. I don't know if you'll be able to zoom in on this screenshot enough to be helpful, but I'll try to answer your questions. Dropbox has been stuck on the same number of files in its folder (702,013 and 502 hidden totaling 109.3 GB) all day, not syncing a new folder and file I created on my other desktop last night, nor has it ever uploaded to the server a few new files and folders I created on this computer yesterday. When I hover over the icon it only says "Dropbox", but I captured the popup menu (that shows up with a right or left click) in the screenshot, which shows it supposedly "syncing..." with the spinning arrows on the icon. The Dropbox version according to the preferences window is v146.4.4836. Hope this is helpful.
Thanks again!
Joe
I just noticed that the Software Manager shows a different version # than the one I noted from Preferences. Note this is the version from the repository, and the source of the package currently installed is downloaded from the Dropbox website, but the Manager is indicating this is the installed version (2020.03.04). Thanks.
- Jay
Thanks for the update, I'd recommend getting in contact with the support team directly for further assistance.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.
