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Forum Discussion
Dropbox MacOs 13.6. cannot launch
hi there,
i experience a stubborn error when trying to launch dropbox.
deinstalled and reinstalled a couple of times with the help of an deinstaller app.
i have an error log. where do i post it? dont want to have it public.
could not find a direct contact to dropbox support. only this forum...
thanks a lot!
- Jay
Dropbox Staff
Hi dropturtle, thanks for bringing this to our attention.
Are you referring to the error log from a blue link when attempting to run the app?
If so, please could you copy and paste the text here in order for us to assist further?
If you don't wish to do so, you can contact support directly. Depending on your plan, your support options may vary.
This will help me to assist further!
dear jay,
thanks for your quick reply!
since i have no "plan" i cant go through the other support.so i paste the error log here (replaced my user name).
can i delete this message later?
thanks for your help! best wishes, kaibn.BUILD_KEY: Dropboxbn.VERSION: 183.4.7058bn.constants.WINDOWS_SHELL_EXT_VERSION: 65bn.is_frozen: Truemachine_id: e22893a9-1c0e-52d2-aafe-b1a2b638b42epid: 1263ppid: 1uid: 501user_info: pwd.struct_passwd(pw_name='username', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='username', pw_dir='/Users/username', pw_shell='/bin/zsh')effective_user_info: pwd.struct_passwd(pw_name='username', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='username', pw_dir='/Users/username', pw_shell='/bin/zsh')euid: 501gid: 20egid: 20group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])DYLD_LIBRARY_PATH: Nonecwd: '/'real_path='/'mode=0o40755 uid=0 gid=0parent mode=0o40755 uid=0 gid=0HOME: '/Users/username'appdata: '/Users/username/.dropbox/instance1'real_path='/Users/username/.dropbox/instance1'mode=0o40700 uid=501 gid=20parent mode=0o40700 uid=501 gid=20dropbox_path: '/Users/username/Library/CloudStorage/Dropbox'real_path='/Users/username/Library/CloudStorage/Dropbox'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'mode=0o100755 uid=501 gid=20parent mode=0o40755 uid=501 gid=20trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'not foundparent not foundtempdir: '/var/folders/kp/m6_r8pj90mqc4xn_gtfjdybm0000gn/T'real_path='/private/var/folders/kp/m6_r8pj90mqc4xn_gtfjdybm0000gn/T'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20Traceback (most recent call last):File "desktop/dropbox/fs_api/lifecycle.py", line 235, in clientFile "desktop/dropbox/fs_api/lifecycle.py", line 283, in _create_thin_clientFile "desktop/dropbox/fs_api/fs_api_adapter.py", line 50, in __init__File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__fs_api_python.FsApiError: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> Permission denied"The above exception was the direct cause of the following exception:Traceback (most recent call last):File "desktop/dropbox/client/main.py", line 865, in wrapperFile "desktop/dropbox/client/main.py", line 6752, in finish_dropbox_bootFile "desktop/dropbox/client/message_queue.py", line 306, in _wrappedFile "desktop/dropbox/client/main.py", line 6212, in _init_components_for_accountFile "desktop/dropbox/client/main.py", line 6135, in create_sync_engineFile "desktop/dropbox/sync_engine_boundary/factory.py", line 225, in make_sync_engineFile "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 282, in __init__File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 242, in __init__File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/functools.py", line 967, in __get__File "desktop/dropbox/fs_api/lifecycle.py", line 259, in clientdropbox.fs_api.lifecycle.FsApiClientCreationException: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> Permission denied"- Jay
When you uninstalled and resintalled, did you perform an advanced reinstallation of the Dropbox desktop application?
