You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

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td47's avatar
td47
Helpful | Level 6
4 years ago

Dropbox Log Files

While looking for something else on my 2 Windows 10 PC's, I noticed that there are several hundred log files located at the path: C:\ProgramData\Dropbox\Update\Log   These range from 2018 dates...
  • Walter's avatar
    4 years ago
    Hi td47; thanks for posting in Community and happy Monday!

    When you have the desktop app installed and running on your computer, the app updater service's logs are stored in the app's data folders; not within your Dropbox account or Dropbox Folder.

    You should be safe to delete them without affecting the app's functionality at all. 

    As for your suggestion in the end of your post, I'd recommend posting it in the relevant section of our Community so other users who find it useful can up-vote it to show their interest, 

    Let me know if you have any other questions!

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You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

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Community Home | Modern Slavery Statement | Terms of Service | Privacy Policy 

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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

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Reach out to the Dropbox Community and get solutions, help, and advice from members."},"Rank:rank:43":{"__typename":"Rank","id":"rank:43","position":26,"name":"Helpful | Level 6","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1374145":{"__typename":"User","id":"user:1374145","uid":1374145,"login":"td47","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-10.svg"},"rank":{"__ref":"Rank:rank:43"},"email":"","messagesCount":15,"biography":null,"topicsCount":4,"kudosReceivedCount":9,"kudosGivenCount":5,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-11-14T22:06:57.743-08:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"followersCount":null,"solutionsCount":0,"ssoId":null,"entityType":"USER","eventPath":"community:mxpez29397/user:1374145"},"ForumTopicMessage:message:506757":{"__typename":"ForumTopicMessage","uid":506757,"subject":"Dropbox Log Files","id":"message:506757","revisionNum":3,"repliesCount":34,"author":{"__ref":"User:user:1374145"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001016"},"conversation":{"__ref":"Conversation:conversation:506757"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:506757"},"body@stripHtml({\"truncateLength\":200})":" While looking for something else on my 2 Windows 10 PC's, I noticed that there are several hundred log files located at the path: \n C:\\ProgramData\\Dropbox\\Update\\Log \n   \n These range from 2018 dates...","body@stringLength":"832","rawBody":"

While looking for something else on my 2 Windows 10 PC's, I noticed that there are several hundred log files located at the path:

\n

C:\\ProgramData\\Dropbox\\Update\\Log

\n

 

\n

These range from 2018 dates to current, and sizes from 800K to 2K. As these are NOT normal text files, and I cannot see any options within the Dropbox program itself to read these, please explain what their function is. As  see NO sync issues, I assume that I can get rid of them, as it seems pointless keeping them, unless of course there is some sort of \"telemetry\" that Dropbox is doing, that we, as users do NOT KNOW ABOUT?

\n

 

\n

It would be really useful if your product had an option to delete this \"log history\", say over 1, 3, 6 or 12 months old files, in a user setting, to stop this unnecessary clutter.

","kudosSumWeight":2,"postTime":"2021-03-21T21:38:13.527-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wx","node":{"__typename":"Tag","id":"tag:desktop","text":"desktop","time":"2020-01-27T05:59:16.968-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wy","node":{"__typename":"Tag","id":"tag:Setting up the apps","text":"Setting up the apps","time":"2019-05-29T04:29:42.050-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:506757_3"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":19038},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

While looking for something else on my 2 Windows 10 PC's, I noticed that there are several hundred log files located at the path:

\n

C:\\ProgramData\\Dropbox\\Update\\Log

\n

 

\n

These range from 2018 dates to current, and sizes from 800K to 2K. As these are NOT normal text files, and I cannot see any options within the Dropbox program itself to read these, please explain what their function is. As  see NO sync issues, I assume that I can get rid of them, as it seems pointless keeping them, unless of course there is some sort of \"telemetry\" that Dropbox is doing, that we, as users do NOT KNOW ABOUT?

\n

 

\n

It would be really useful if your product had an option to delete this \"log history\", say over 1, 3, 6 or 12 months old files, in a user setting, to stop this unnecessary clutter.

"},"Conversation:conversation:506757":{"__typename":"Conversation","id":"conversation:506757","solved":true,"topic":{"__ref":"ForumTopicMessage:message:506757"},"lastPostingActivityTime":"2022-12-29T11:45:29.289-08:00","lastPostTime":"2022-12-29T11:45:29.289-08:00","unreadReplyCount":34,"isSubscribed":false},"ModerationData:moderation_data:506757":{"__typename":"ModerationData","id":"moderation_data:506757","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:506757_3":{"__typename":"Revision","id":"revision:506757_3","lastEditTime":"2022-10-25T09:35:41.727-07:00"},"ForumReplyMessage:message:643244":{"__typename":"ForumReplyMessage","id":"message:643244","conversation":{"__ref":"Conversation:conversation:506757"},"author":{"__ref":"User:user:1581590"},"revisionNum":1,"uid":643244,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"subject":"Re: Dropbox Log Files","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:643244"},"parent":{"__ref":"AcceptedSolutionMessage:message:506826"},"body":"

I've been doing searches for years trying to find out why Dropbox update logs in [c: ProgramData Dropbox Update Log] path contain regular log files , but also creates 2 folders containing Japanese or Chinese characters, and I'm not referring to the files names, but the file content.  The 2 folders are named 01 and 02 and are in [{user} appData Local dropbox Logs] folder path.  These Asian character files used to be about 450K in size.  Lately, they are smaller, like 5K, but still appear.  I often delete the regular log files and these strange ones, but over time, more appear.  Searches for this issue yield zero results.  Can anybody help?  I can supply files or screen shots.

","body@stringLength":"725","rawBody":"

I've been doing searches for years trying to find out why Dropbox update logs in [c: ProgramData Dropbox Update Log] path contain regular log files , but also creates 2 folders containing Japanese or Chinese characters, and I'm not referring to the files names, but the file content.  The 2 folders are named 01 and 02 and are in [{user} appData Local dropbox Logs] folder path.  These Asian character files used to be about 450K in size.  Lately, they are smaller, like 5K, but still appear.  I often delete the regular log files and these strange ones, but over time, more appear.  Searches for this issue yield zero results.  Can anybody help?  I can supply files or screen shots.

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\n
\nWhen you have the desktop app installed and running on your computer, the app updater service's logs are stored in the app's data folders; not within your Dropbox account or Dropbox Folder.
\n
\nYou should be safe to delete them without affecting the app's functionality at all. 
\n
\nAs for your suggestion in the end of your post, I'd recommend posting it in the relevant section of our Community so other users who find it useful can up-vote it to show their interest, 
\n
\nLet me know if you have any other questions!","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"203","postTime":"2021-03-22T02:48:46.581-07:00","lastPublishTime":"2021-03-22T02:48:46.581-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":15139},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:506757/message:506826","readOnly":false,"editFrozen":false,"body@stringLength":"906","rawBody":"Hi ; thanks for posting in Community and happy Monday!
\n
\nWhen you have the desktop app installed and running on your computer, the app updater service's logs are stored in the app's data folders; not within your Dropbox account or Dropbox Folder.
\n
\nYou should be safe to delete them without affecting the app's functionality at all. 
\n
\nAs for your suggestion in the end of your post, I'd recommend posting it in the relevant section of our Community so other users who find it useful can up-vote it to show their interest, 
\n
\nLet me know if you have any other questions!","customFields":[],"repliesCount":27},"Rank:rank:45":{"__typename":"Rank","id":"rank:45","position":28,"name":"Explorer | Level 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for this idea","messageReadOnlyAlert:FORUM":"Replies have been turned off for this discussion","messageReadOnlyAlert:OCCASION":"Comments have been turned off for this event"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeAvatar-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeAvatar-1734449632000","value":{"altTitle":"Node avatar for {nodeTitle}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeDescription-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeDescription-1734449632000","value":{"description":"{description}"},"localOverride":false},"ModerationData:moderation_data:643281":{"__typename":"ModerationData","id":"moderation_data:643281","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:643281":{"__typename":"ForumReplyMessage","uid":643281,"id":"message:643281","revisionNum":2,"author":{"__ref":"User:user:1374145"},"readOnly":false,"repliesCount":5,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:643244"},"conversation":{"__ref":"Conversation:conversation:506757"},"subject":"Re: Dropbox Log Files","moderationData":{"__ref":"ModerationData:moderation_data:643281"},"body":"

sodaspopThe reason the files have odd characters, is they are compressed or encoded in a proprietary format that ONLY the Dropbox app or its install routines understands. I see NO use for them, as they can be quite old unless you manually delete them. They are NOT readable for users, with any known app, and there is NO normal text (plain-text ) in them.

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It just seems like a lot of work to create a file format using Asian characters (I don't know Japanese from Chinese) rather than encrypted binary.  And in this case, since it's so unusual (I've never seen it used before), you'd think DB would have a searchable FAQ that explains it.  First time I saw it years ago, I thought, \"Is that some kind of virus?\"

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sodaspopI think you are misunderstanding what is going on here. Notepad or Wordpad, when used to try to display compressed or encoded log files (or even binary files), will do its best to \"interpret\" what it detects/thinks are extended character sets that might be in the file. These extended character sets will most times come out as Asian character sets, it is NOT Dropbox trying to use Chinese or whatever, it is just their own proprietary format. I agree, they are of no use to users though, which is one of the main points of my initial post on this.

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