We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Chokobanana's avatar
Chokobanana
Explorer | Level 3
3 years ago

Dropbox keeps connecting on new MacOS Monterey with M1

I recently upgraded to a MacBook Pro with M1 processor. It's running the latest version of Monterey. I've never had problems with Dropbox connections before but on this freshly installed MacBook, it ...
Desktop
Install
Mac
Setting up the apps
  • Jay's avatar
    Jay
    3 years ago

    Thanks for the details, it sounds like something is resetting the connection for the connected apps, and it might be OS or related to another app that monitors network traffic.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi Chokobanana, thanks for bringing this to our attention.

 

Is there a possibility that a proxy, VPN, firewall, security software, or even ISP/router settings could be restricting traffic to the following Dropbox domains?

 

This will help me to assist further!

  • Chokobanana's avatar
    Chokobanana
    Explorer | Level 3
    3 years ago

    Thank you for the reply! 

    No I'm not using a VPN. My company has installed "Umbrella roaming client" but it was installed on my previous MacBook as well and Dropbox worked just fine then. I also have Google Drive installed and I noticed that it behaves the same. The very same second that the Dropbox icon becomes greyed-out and starts "Connecting...", Google Drive does the same. So it's not a Dropbox issue (which I originally thought).

    I'm working from home so I tried restarting my router without success. I also tried connecting the Wifi through my iPhone (in case it was a provider problem) but both Dropbox and Google Drive disconnect after 10 or so seconds. I also tried turning off Wifi and using a LAN cable without success.

    I'm not sure what the issue may be but Catalina worked perfectly. Probably something in Monterey (using 12.4).

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Thanks for the details, it sounds like something is resetting the connection for the connected apps, and it might be OS or related to another app that monitors network traffic.

      • Chokobanana's avatar
        Chokobanana
        Explorer | Level 3
        3 years ago

        I contacted our IT department and they confirmed there is a problem with the software they installed. Both Cisco Endpoint Connector and Umbrella Roaming Client had to be updated to newer versions. Now everything is working as it should.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!