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Forum Discussion
Dropbox isn't syncing files between my old and new Windows computer.
Three days ago, I added Dropbox to a new ASUS Zenbook (Windows 11). Since then, no files have been updated on the ASUS although I have changed files on an old (Windows 10) Dell XPS.
I tried uninstalling/reinstalling Dropbox on the ASUS, which erased/restored the Dropbox folder, but the files are still 3 days old. The Dropbox icon in the ASUS taskbar says the files are up to date. But they are not.
Likewise, any changes or added files I make to ASUS Dropbox do not show up on the Dell.
On both computers, the Dropbox file is stored on the local desktop (not on OneDrive).
I have added exceptions to my firewall (although it has allowed restoring the 3-day old Dropbox folder) but I cannot get recent file changes.
From https://help.dropbox.com/sync/check-sync-status
"How to sync a file or folder
...
3. Right-click the file or folder.
4. Click Sync next under Quick Actions."
I do not see Quick Actions. So, I tried "View on Dropbox.com" for 2 recently changed files. This showed the files as they were before I made changes from the Dell 2-3 hours ago. These match the old version I see on the ASUS.
Because sync is not working, I must resort to copying files via a thumb drive.
Please HELP!
[removed per Community Guidelines]
- Nancy
Dropbox Staff
Thanks for posting on our forum today, Fred O.!
The files that you’ve added/updated via your old Windows 10 device, can they be found on your Dropbox account online?
Can you clarify what’s the syncing status and app version of the Dropbox app on your older computer?
We can further check this after that.
