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Forum Discussion
Dropbox isn't syncing files between my old and new Windows computer.
Three days ago, I added Dropbox to a new ASUS Zenbook (Windows 11). Since then, no files have been updated on the ASUS although I have changed files on an old (Windows 10) Dell XPS.
I tried unin...
Nancy
Dropbox Staff
Dropbox StaffThanks for posting on our forum today, Fred O.!
The files that you’ve added/updated via your old Windows 10 device, can they be found on your Dropbox account online?
Can you clarify what’s the syncing status and app version of the Dropbox app on your older computer?
We can further check this after that.
Thanks for your msg. The Dell exe file is ver. 212.4.5767.0 and it seems not to be syncing. There is no Dropbox logo on the taskbar. Also, the 3-day old exe file on the ASUS has the same version no.
I just logged-in to the website and the newest files there are from 16 Nov --- 3 days ago. So, the problem lies with my old Dell, which stopped syncing when I installed DB on the ASUS.
You have helped me find the source of problem. Thank you.
Here's a bit of history, which shows how the problem occurred. Before I got the ASUS, I had DB on 3 computers (the limit for a basic account). These were and old Win 10 desktop, the Dell Win 10 laptop and my wife's MacBook Air. Dropbox told me I could have only 3 computers, so I decided to temporarily disconnect the desktop. But apparently, I clicked the wrong control, and it is the Dell that was disconnected. I just checked the desktop, and its files seem to match the ASUS and the those on the website. Also, the DB logo is on the taskbar, and it says, "Up to date".
So how to disconnect the desktop & reconnect the Dell temporarily until I get the ASUS fully setup?
--- Fred
