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Forum Discussion
Dropbox iPad app is taking up 280GB of memory
On my iPad, I have synced 206GB of files (Dropbox -> Gear -> Space used). However, on Ipad Settings -> General -> Ipad Storage, Dropbox is taking up 280GB.
In the past, I synced more files b...
Dear Hannah, thank you for replying over the holiday weekend.
No, I have only 200GB out of 1TB of my Dropbox files for offline access. I’m travelling next week a lot and won’t have much connectivity.
I cleared the cache. Dropbox appears to have cleared all my offline files as well (they mostly have a green downloaded icon, 10% have a yellow resync icon). However, when I try to open a downloaded file, it is actually not downloaded. It now says 955 out of 27272 files downloaded.
I will need to keep Dropbox open and power connected till it all downloads again. I estimate at my download speed of 5 megabytes per second (roughly 50 megabits per second) it will take 55 hours and I can’t really use my iPad during time.
The good news is that Dropbox size according to iOS has reduced to 85 GB. It has released 200GB back to iOS.
I will report back when the re-sync is done.
Hannah
Dropbox Staff
Dropbox StaffThanks for bringing this to our attention, burgundywine.
The Dropbox app itself should definitely not take up so much space on your device.
Do you have all your Dropbox files available for offline access?
Can you tap on "account" > gear icon > "clear cache" and let me know if that helps?
Thanks.
Dear Hannah, thank you for replying over the holiday weekend.
No, I have only 200GB out of 1TB of my Dropbox files for offline access. I’m travelling next week a lot and won’t have much connectivity.
I cleared the cache. Dropbox appears to have cleared all my offline files as well (they mostly have a green downloaded icon, 10% have a yellow resync icon). However, when I try to open a downloaded file, it is actually not downloaded. It now says 955 out of 27272 files downloaded.
I will need to keep Dropbox open and power connected till it all downloads again. I estimate at my download speed of 5 megabytes per second (roughly 50 megabits per second) it will take 55 hours and I can’t really use my iPad during time.
The good news is that Dropbox size according to iOS has reduced to 85 GB. It has released 200GB back to iOS.
I will report back when the re-sync is done.
- Megan
Hey burgundywine, thanks for the update!
Definitely keep us posted, we'll be waiting for your updates! 😎
OK, Dropbox has re-downloaded 200GB of files. When you select Clear Cache, a warning box appears saying ‘your offline files will not be removed’. This should read instead, ‘your list of offline files will not be removed, but they will be re-downloaded.’
In summary, I have recovered the unused space from Dropbox. I didn’t have to delete the app and reinstall it, which would have meant specifying all the offline files again, which is a big plus. But this work-around has the big minus in that it requires you to re-download all the files, which can take a very long time.
- Hannah
Thanks for keeping us updated and for sharing your experience, burgundywine!
I have passed your feedback along to our team.
If you have any more questions, feel free to ask!
