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Forum Discussion

Ted G.'s avatar
Ted G.
Collaborator | Level 8
3 years ago

Dropbox Installer will not start on new M2 Macbook Air

Fix This!!

 

**bleep** it with this freaking product.

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey Ted G., thanks for bringing this to our attention and sorry to see you're having trouble.

     

    Would you mind giving us a bit more info here? 

     

    Are you getting some kind of error message when you try to run the installer? Or is nothing happening at all?

     

    Have you tried the offline installer instead, to see if that works?

     

    Let me know how it goes.

    • joostfroon's avatar
      joostfroon
      Explorer | Level 4

      @hannah I have the same problem with the mac air with m2 chip. De installer does nothing, no error (I can see). Just a click with no response. 

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Hey joostfroon, sorry to jump in, but have you rebooted your computer since you first noticed this?

         

        If you did and this persists, can you download the installer from our website through the 'install Dropbox app' button shown when you click on your avatar on the upper right corner of your screen?

    • seanshli's avatar
      seanshli
      New member | Level 2

      when you launch dropbox installer download, nothing happened... that is the issue

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Hi seanshli, have you tried the suggestions in this thread to see if a new version of the app could be downloaded?

    • Bjebeje's avatar
      Bjebeje
      New member | Level 2

      I had the same problem on my new Macbook Pro M2, but the offline installer solved it.

      • jk26's avatar
        jk26
        Explorer | Level 4

        Can please anybody explain how to make dropbox for on a m2 macbook air.

        Please, just post a link to the right download link.

         

        Downloaded several versions of dropbox installer. After installing and signing it, the blue square are moving... and moving... but nothing happens. So annoying! 😞

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