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Forum Discussion

Ted G.'s avatar
Ted G.
Collaborator | Level 8
3 years ago

Dropbox Installer will not start on new M2 Macbook Air

Fix This!!   **bleep** it with this freaking product.  
Desktop
Install
Mac
  • Jay's avatar
    Jay
    2 years ago

    Hi jk26, the link for the latest stable build on a Silicon Mac device can be found here.

joostfroon's avatar
joostfroon
Explorer | Level 4

@hannah I have the same problem with the mac air with m2 chip. De installer does nothing, no error (I can see). Just a click with no response. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey joostfroon, sorry to jump in, but have you rebooted your computer since you first noticed this?

 

If you did and this persists, can you download the installer from our website through the 'install Dropbox app' button shown when you click on your avatar on the upper right corner of your screen?

  • Antonio V.1's avatar
    Antonio V.1
    New member | Level 2
    3 years ago

    This still isn't working when downloading from the avatar icon

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi Antonio V.1, could you try switching browsers to download another copy of the installer and see if that one works?

      • Antonio V.1's avatar
        Antonio V.1
        New member | Level 2
        3 years ago

        I've fixed this by downloading the apple silicon beta installer  version 140.3.1903. It seems to correctly install the latest dropbox version for silicon. This should have been your first suggestion. 
        You guys need to fix this instead of asking people to download the intel installer or change browsers.

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