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Forum Discussion
Dropbox Desktop App won't connect (Apple Silicone M1)
Hi there,
I did get a new MacBook Pro with a Silicone M1 Pro chip the other day. The new MacBook is running OS Ventura 13.1 Used my last time machine backup to migrate my data from the old Mac...
Hi clarkxgriswold, one more thing I'd like for us to try is an advanced re-install.
Thank you for your patience, and don't hesitate to let me know if this gets things going or not.
Hannah
Dropbox Staff
Dropbox StaffHey clarkxgriswold, thanks for bringing this to our attention.
I know it might not seem so significant, but have you restarted your computer since this issue appeared?
If not, please try and let me know if that helps.
Keep me posted and we'll go from there.
- Hi.
I did have several restarts, emptied caches etc. the whole nine yards basically…. Hi Hannah,
sorry for not includind that basic information in my post above.
I did have several restarts, emptied caches etc. the whole nine yards basically...They did not help.
Thank you.- Megan
Hi clarkxgriswold, can you follow the steps Walter mentioned here?
Hi Megan
Hi Megan,
sadly the same result as above. No solution to my connection issues.
Here's what I did:- I did follow Walter's steps.
- I was asked to reinstall the app after starting it from my Applications folder.
- After installing and logging in to my account on my Macbook, the app said that 3 devices were already connected to it (iPhone/iPad/this Macbook). So I did remove the MacBook (old device ID I guess) in favor for the newly detected MacBook device ID.
- I once again ran into the connection issue. Here's the German screenshot and its translation. Plus the .txt-file containing information for the Dropbox support.
Dropbox could not be started.
This may be a temporary error. Please restart Dropbox.
If you need more information, please click the help button.
If the problem persists, please contact Dropbox Support with the following information:
.txt-file:
bn.BUILD_KEY: Dropbox
bn.VERSION: 164.4.7914
bn.constants.WINDOWS_SHELL_EXT_VERSION: 58
bn.is_frozen: True
machine_id: b6cd7fdd-7975-5ed8-84d8-730aa5fd3f27
pid: 821
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='Martin', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Martin Liebl', pw_dir='/Users/Martin', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='Martin', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Martin Liebl', pw_dir='/Users/Martin', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/Martin'
appdata: '/Users/Martin/.dropbox/instance1'
real_path='/Users/Martin/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/Martin/Library/CloudStorage/Dropbox'
real_path='/Users/Martin/Library/CloudStorage/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/ln/645zkb656hs_j6n40g7l_kr80000gn/T'
real_path='/private/var/folders/ln/645zkb656hs_j6n40g7l_kr80000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 807, in wrapper
File "dropbox/client/main.pyc", line 6259, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 306, in _wrapped
File "dropbox/client/main.pyc", line 5801, in _init_components_for_account
File "dropbox/client/main.pyc", line 5725, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 245, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 280, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 190, in __init__
File "dropbox/fs_api/lifecycle.pyc", line 192, in __init__
File "dropbox/fs_api/lifecycle.pyc", line 206, in _create_thin_client
File "dropbox/fs_api/fs_api_adapter.pyc", line 50, in __init__
File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
fs_api_python.FsApiError: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> open syscall |>> OS reported a potential deadlock"
