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sgclark's avatar
sgclark
Helpful | Level 6
4 years ago

Dropbox Desktop App Keeps On Closing

Hi.   I have a 2015 iMac.  It is running Big Sur v 11.4.  I have the Dropbox Desktop app v 125.3.3463 installed on this machine.   For some reason, the Dropbox Desktop Sync app will not stay open...
Desktop
Error Messages
Mac
Setting up the apps
Sync
  • sgclark's avatar
    sgclark
    4 years ago

    Hi All,

     

    Thank you all for your help on this item.  I have solved it.  The issue was a 'permissions' issue related to my iMac/computer.  I basically just dis-associated my iMac from my account and restarted the Dropbox app and it worked fine.  So we're all set!  Thanks again!

     

    Stephen

sgclark's avatar
sgclark
Helpful | Level 6
4 years ago

Thank you for sharing the link to the 'stable' build. 

 

I cleared out and deleted the old install of the Dropbox app. 

 

I downloaded the 'stable' version from the links that you shared and then installed it - first the 'standard installer' and then the 'offline installer' version.  In each case, the behavior I have been seeing did not change.  The Dropbox app starts up and starts syncing, and then it crashes.  And it starts that cycle over.  And over. 

 

The other weird thing is that even though I installed the 124.4.4912 version via those 'stable' Download links you shared, the version on my desktop/computer after a few minutes seems to update itself to version 125.3.3463.  

 

Any other thoughts or suggestions?  

 

Thanks!

Stephen

 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    4 years ago
    sgclark wrote:

    The other weird thing is that even though I installed the 124.4.4912 version via those 'stable' Download links you shared, the version on my desktop/computer after a few minutes seems to update itself to version 125.3.3463.  

    You have the Early Releases option enabled on your account, which automatically upgrades you to the latest beta.

    • sgclark's avatar
      sgclark
      Helpful | Level 6
      4 years ago

      Yup, that was the issue!  So the good news is that after turning that setting off, I was able to install the 124.4.4912 version of the Dropbox app!  

       

      The bad news is that the behavior I've been seeing today/tonight is still happening even with the 'stable' version of the app,  Basically, the app opens, it starts to sync, and then it closes/crashes.  Wash. Rinse. Repeat.  It keeps on happening. 

       

      I had to do a Time Machine restore on some files within the Dropbox folder (long story...I ran a Hazel script that renamed a ton of files and tried to back out of that mistake) a day or so ago.  I am wondering if something happened with that process that is screwing up the Dropbox app for some reason? 

       

      Do you think talking to Apple would be helpful in any way?

       

      Thanks

      Stephen

       

       

      • sgclark's avatar
        sgclark
        Helpful | Level 6
        4 years ago

        Hi All,

         

        Thank you all for your help on this item.  I have solved it.  The issue was a 'permissions' issue related to my iMac/computer.  I basically just dis-associated my iMac from my account and restarted the Dropbox app and it worked fine.  So we're all set!  Thanks again!

         

        Stephen

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