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Forum Discussion

d is's avatar
d is
Explorer | Level 3
3 years ago

dropbox.com is not available via the Internet provider, but OK via mobile

Hi, I have Dropbox app on 2 work PCs. Thus I keep my data sync-ed. Suddenly I've noticed that the data is out of sync. The Dropbox app is not reaching the cloud data. I've tried to connect to w...
Account Access
Security
Setting up the apps
Web
  • Walter's avatar
    Walter
    3 years ago

    Hi all, could you try the suggestion outlined here and let us know if it improved matters for you at all?

d is's avatar
d is
Explorer | Level 3
3 years ago

Today's trace route has the last successful IPs:

91.204.213.201

213.248.84.106

and then * * * a lot of times and timeout

But, once again, yesterday the routing was OK till the dropbox.com

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey d is, sorry to hear you're having issues with connecting to our website.

     

    Could you please send us a screenshot of the exact error you're getting when trying to access your account on our website?

     

    Have you made sure that this is not caused by an antivirus or a firewall?

     

    Keep us in the loop!

    • d is's avatar
      d is
      Explorer | Level 3
      3 years ago

      Hi Walter,

      Thank you for replying!

      The message is simple and it varies with the browser. But the common idea is: not connected due to timeout.

      E.g. FF says:

      The connection is timed out

      This site can't be reached

      Chrome:

      www.dropbox.com took too long to respond

      An error occurred during a connection to www.dropbox.com

       

      Please note, the Dropbox client fails to connect as well. No error messages, just no sync.

      No firewalls, no anti-viruses on my Linux PCs.

      My neighbor has the same results on the Windows one.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey d is, may I ask if you've also tried another wifi network or if you've contacted your ISP again to ask for more information about this? 

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