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DMJS's avatar
DMJS
Explorer | Level 3
8 months ago

Dropbox.com folders slow to open and access

I've been a user for years without issue. Mostly, I access shared folders by logging in online rather than syncing to a device because I work with a lot of people and a lot of files. A few months ...
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DMJS's avatar
DMJS
Explorer | Level 3

Just a quick update. I tried the advanced reinstallation of the app and that didn't help either.

I guess I'll have to learn patience. lol  

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hi DMJS! I’d also like to ask if you’ve tried a mobile browser on your mobile device. 

 

Does that make any difference when trying to access your folders online?

  • DMJS's avatar
    DMJS
    Explorer | Level 3
    8 months ago

    Hey Nancy. I tried Chrome and Firefox on my phone - the same slowness. I have not installed the app on my phone since I log into the accounts online to access everything.

    If it worked on my phone but not the desktop or laptop, I would 100% blame Norton 360 since it has jammed up my computer before, but since I get the same results using the phone, I really am at a loss as to what could be causing it.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Hey DMJS - sorry to jump in here, but as a last test, could you try an incognito window with no extensions or plugins running and let us know if the issue persists?  

       

      Also, have you ensured that your device's OS is up to date?

      • DMJS's avatar
        DMJS
        Explorer | Level 3
        8 months ago

        Walter - Firefox incognito with no extensions or plugins running works perfectly!

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