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Forum Discussion
Dropbox Capture didn't upload my video on Windows
I used the online Dropbox Capture (didn't download to Windows) and recorded my computer screen. I may have closed my laptop before it was all uploaded to dropbox. How do I retrieve the original File? Dropbox can't play the video file and it says "The media could not be loaded, either because the server or network failed or because the format is not supported."
Please help.
- Jay
Dropbox Staff
Hi Jon2024, thanks for bringing this to our attention.
If the Dropbox Capture app wasn't able to upload files to the site in time, then it's possible that the record isn't recoverable at this point.
Are you able to locate a copy of the file locally somehow?
Keep me posted with any details.
Unfortunately no, I think capture saved it to my Dropbox folder directly. Does this mean I have to leave my PC running after a video to let it upload? The recording was an hour long - but I was still logged in for at least an hour after. I would've assumed the upload would've paused.
- Jay
Are you able to view the capture saved in the Dropbox folder without any errors?
