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Forum Discussion
Dropbox Capture didn't upload my video on Windows
I used the online Dropbox Capture (didn't download to Windows) and recorded my computer screen. I may have closed my laptop before it was all uploaded to dropbox. How do I retrieve the original File?...
Unfortunately no, I think capture saved it to my Dropbox folder directly. Does this mean I have to leave my PC running after a video to let it upload? The recording was an hour long - but I was still logged in for at least an hour after. I would've assumed the upload would've paused.
Jay
Dropbox Staff
Dropbox StaffAre you able to view the capture saved in the Dropbox folder without any errors?
Please see below.
When I use the mp4 file saved in my Capture folder on my computer, it just shows me a video that never plays.
When I use the Capture link - I get an error when it's straight from the dropbox capture link.
- Jay
It looks like the file wasn't saved properly, unfortunately. This means that it wouldn't be possible to recover the file.
I'm sorry I can't be more helpful on this matter.
- This same issue has happened to me TWICE in a 2month span! Incredibly frustrating when important data is lost because Dropbox Capture fails to save. Is there serious effort being made to fix this problem and retain users?
