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Forum Discussion
Dropbox became very slow and freezes after iOS 12 update
After the update to iOS 12 on my iPhone 7 Dropbox started to behave really bad. It freezes very often, minutes of charging time to just show me a portion of the files in the folder I’m working on. Alr...
Quick update on this: it appears that this primarily affects users with many (at least 25 or so) starred files. We have identified the cause and fixed the issue.
The fix will be in Dropbox for iOS v120, going out early next week (around Nov 6).
Thank you very much to those of you who wrote in and contributed by giving detailed descriptions of the issue, and extra thanks to those who sent in videos and crash logs.
So this has been a problem since I installed iOS 12. The app takes forever to load the files on my screen (IPad Pro). Desktop loading works fine. Before you ask, please note that I have uninstalled and reinstalled the app many times. I have logged out, cleared the cache, restarted my device, and logged in again many times over only to have the problem come back almost immediately. Looking at the other posts on this forum, it looks like it’s an issue with the app. The app is basically useless at this point and does not work. While I appreciate all the workarounds and the “push this to clear that so it helps” directions, I really shouldn’t have to do anything except open up the app and it works - especially as I am a subscribing customer. I have plenty of screenshots if needed but they basically just show “loading”. Any help would be greatly appreciated. Thank you.
- Jane
Dropbox Staff
Hey EricMeisel, sorry to hear about any inconvenience this may have caused you; let me submit your report to a team specialist, who’ll look into the issue you’re facing in more depth. In order to further assist you on the matter, I’ve made sure to reach out to you on my end via email, in order to investigate this discrepancy a bit more closely.
Whenever you find some spare time, please check your inbox for my email & I’ll make sure to promptly follow-up with you asap. I hope that this is- even slightly- helpful to you & I’ll be awaiting your next reply on our email correspondence. Thanks in advance!
DavidZQuick update on this: it appears that this primarily affects users with many (at least 25 or so) starred files. We have identified the cause and fixed the issue.
The fix will be in Dropbox for iOS v120, going out early next week (around Nov 6).
Thank you very much to those of you who wrote in and contributed by giving detailed descriptions of the issue, and extra thanks to those who sent in videos and crash logs.
- Great. Can wait for the update! :-)
- Great to hear. Just letting you know that it hasn’t reached the appstore here in Denmark yet. Looking forward to it though. :-)
- There it was (cache i presume)
