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Forum Discussion
Marcocap
7 years agoHelpful | Level 6
Dropbox became very slow and freezes after iOS 12 update
After the update to iOS 12 on my iPhone 7 Dropbox started to behave really bad. It freezes very often, minutes of charging time to just show me a portion of the files in the folder I’m working on. Alr...
- 7 years ago
Quick update on this: it appears that this primarily affects users with many (at least 25 or so) starred files. We have identified the cause and fixed the issue.
The fix will be in Dropbox for iOS v120, going out early next week (around Nov 6).
Thank you very much to those of you who wrote in and contributed by giving detailed descriptions of the issue, and extra thanks to those who sent in videos and crash logs.
Jonreid
New member | Level 2
I’ve had all the issues since the iOS update and none of the solutions suggested here have helped. Has Dropbox been tested with the latest update?
Walter
7 years agoDropbox Staff
Hey there Jonreid - sorry to hear that.
If you have already updated our app's version (it's 116.2 for iOS users) while also making sure you've logged out and in again after clearing your app's cache, I would suggest that you logged a ticket with our support team so we can look into this internally with all of our tools available.
In any case, let me know how it goes and happy Monday!
- Jonreid7 years agoNew member | Level 2Thanks for the reply. I tried all the suggested methods here and none worked. I then found a solution that worked for me suggested in an iOS forum. Add Dropbox to the Files app. I’m not sure why that works, but Dropbox is now working like it did in the good old days.
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