You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

cristinatercero's avatar
cristinatercero
Explorer | Level 4
2 years ago

Dropbox App won't open in macOS Monterey

I have installed the Dropbox App in my macOS Monterey and it won't open. I have tried everything, from updating all software updates, to uninstalling and reainstalling the app. I have allowed Dropbox...
Desktop
Get Started
Mac
Setting up the apps
galtieroussel36's avatar
galtieroussel36
Explorer | Level 4
9 months ago

Hello everyone, 

I hope you can help me: I have been using the dropbox ap on my desktop since forever, 2015, it has always worked perfectly, without any problem on my three Macs. Since yesterday, the app I have on my main Apple (OSX Monterey 12.7.4) is no longer working. It simply won't start: when I click the icon on the menu bar I can see the black and blue circling around, the app won't start. I have tried dozens of times to delete the app, download it with no success. 

The day before it happened, I had resuscitated and old Apple machine where I used to have the dropbox app. I have deleted this computer from the ones where the app should be, no luck again. Can anyone help me please? I need the dropbox app for a few of my files. Thanks in advance for any help you might offer. My account is a basic free one. 

Thanks ever so much. 

Cristina 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hey galtieroussel36, thanks for posting to the Dropbox Community.

     

    Can you please hover over the Dropbox icon in your menu bar on the affected computer and let me know the sync status and version of the app?

     

    Thanks in advance!

    • galtieroussel36's avatar
      galtieroussel36
      Explorer | Level 4
      9 months ago

      Hi Hannah, thank you so much for your swift reply, this is very much appreciated. I have been using Dropbox in my small office for quite some years and it's disorienting not to be able to use it anymore. This morning the same thing happened on my other Appel (on Monterey as well). Here's the screenshot of what it gives when I hover the icon on the menu bar. 

      thanks so much for any advise you could give me. 

      Cristina

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Thanks for the update, galtieroussel36!

         

        Just to confirm, if you go to your security page here, do you see that you currently have 3 devices connected to your account or more than 3?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!