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Forum Discussion

Sanar Sadaqa's avatar
Sanar Sadaqa
Explorer | Level 3
12 months ago

Dropbox app is not opening after Mac and Dropbox update

i updated dropbox app and updated my mac both to the latest version then after that dropbox app refused to open , i tried deleting it then downloading an older version of the app but it still didn’t ...
Desktop
Error Messages
Install
Mac
Setting up the apps
  • Jay's avatar
    Jay
    12 months ago

    Yes, please could you try those steps and let me know how it goes. 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks for bringing this to our attention, Sanar Sadaqa.

 

Can you send us a screenshot of the error message you're getting?

 

Also, do you have a Dropbox icon in your menu bar at the moment?

 

If you do, can you hover over it with your mouse and let us know what you see?

 

Thanks in advance.

Sanar Sadaqa's avatar
Sanar Sadaqa
Explorer | Level 3
12 months ago

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hi Sanar Sadaqa, could you click the blue link in the second image and then copy/paste the next in your next reply to see why the app isn't loading?

    • Sanar Sadaqa's avatar
      Sanar Sadaqa
      Explorer | Level 3
      12 months ago
      bn.BUILD_KEY: Dropbox
      bn.VERSION: 187.4.5691
      bn.constants.WINDOWS_SHELL_EXT_VERSION: 67
      bn.is_frozen: True
      machine_id: 2ade8825-d636-5c5c-ae83-fe11b64ac99e
      pid: 16838
      ppid: 1
      uid: 501
      user_info: pwd.struct_passwd(pw_name='sanarsadaqa', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Sanar Sadaqa', pw_dir='/Users/sanarsadaqa', pw_shell='/bin/zsh')
      effective_user_info: pwd.struct_passwd(pw_name='sanarsadaqa', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Sanar Sadaqa', pw_dir='/Users/sanarsadaqa', pw_shell='/bin/zsh')
      euid: 501
      gid: 20
      egid: 20
      group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'sanarsadaqa', '_nsurlstoraged', '_adsklic'])
      effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'sanarsadaqa', '_nsurlstoraged', '_adsklic'])
      DYLD_LIBRARY_PATH: None
      cwd: '/'
           real_path='/'
                  mode=0o40755 uid=0 gid=0
           parent mode=0o40755 uid=0 gid=0
      HOME: '/Users/sanarsadaqa'
      appdata: '/Users/sanarsadaqa/.dropbox/instance1'
               real_path='/Users/sanarsadaqa/.dropbox/instance1'
                      mode=0o40700 uid=501 gid=20
               parent mode=0o40755 uid=501 gid=20
      dropbox_path: '/Users/sanarsadaqa/Library/CloudStorage/Dropbox'
                    real_path='/Users/sanarsadaqa/Library/CloudStorage/Dropbox'
                          not found
                    parent mode=0o40755 uid=501 gid=20
      sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                      real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                            mode=0o100755 uid=501 gid=20
                      parent mode=0o40755 uid=501 gid=20
      trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                      real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                            not found
                      parent not found
      tempdir: '/var/folders/v0/j42q39ms3_d720ng0x628_340000gn/T'
               real_path='/private/var/folders/v0/j42q39ms3_d720ng0x628_340000gn/T'
                      mode=0o40700 uid=501 gid=20
               parent mode=0o40755 uid=501 gid=20
      Traceback (most recent call last):
        File "desktop/dropbox/client/main.py", line 5501, in _setup_root_for_account
        File "desktop/dropbox/sync_root/helpers.py", line 547, in get_root_for_account
        File "desktop/dropbox/foundation/futures/basic.py", line 858, in result
        File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 249, in set_result_or_convert_exception
      dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/432e3880-7938-4c27-91de-15db8efe5588’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/432e3880-7938-4c27-91de-15db8efe5588’., NSUnderlyingError=0x60000020b6c0 {Error Domain=NSFileProviderErrorDomain Code=-2013 "(null)"}}

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Thanks for this error log, Sanar Sadaqa.

         

        Can you close the Dropbox app and then relaunch it from your applications folder, to see if that helps?

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