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attafox's avatar
attafox
Explorer | Level 3
12 months ago

Don't see online only option in the context menu

We have a paid subscription for Dropbox Family, and for any folder (inside or outside the Family Room), do not see an option for either a file or folder to make Online Only. Running Windows 10. Screenshot of my right click on a folder:

 

I've also gone online as well, and don't have that option.

 

FYI, it's not a payment issue - I can see the option for mobile, just not the desktop version.

Desktop
Dropbox Family
GUI
Windows
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hi attafox, thanks for bringing this to our attention.

     

    Are you accessing the Dropbox folder via a Quick menu icon in Explorer, or directly?

     

    Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by following these steps?

     

    Keep me updated with any progress!

  • attafox's avatar
    attafox
    Explorer | Level 3
    12 months ago
    Hi Jay. I had already tried reinstalling the Dropbox app as an attempt to solve. So that didn’t work.

    And I have also tried accessing via the explorer icon as well as the Dropbox icon and then directly from the apps menu. None work.
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      When you originally installed the Dropbox desktop application, did you install it with admin privileges? 

       

      Is this a company-managed device, or a personal machine?

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