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demonhawk's avatar
demonhawk
Helpful | Level 6
8 years ago

Desktop app crashes in Windows 10 64-bit

My dropbox crashes everytime i click to add my private account into my dropbox. Unistall/reinstall did not solve the problem.
Desktop
Setting up the apps
Windows
  • demonhawk's avatar
    demonhawk
    8 years ago

    Well, i don't know what u guys did, but it now works! i don't know why or what did the trick, because i did not change anything (?) but that's fine for me now :)

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
Hey csornmo, thanks for reaching out to us on the Community! 
 
Have you by any chance followed the steps I posted above (namely removed all previous settings & configuration so as to start anew on this device)? 
 
Please let me know of any troubleshooting you’ve done on your own, as well as the results you got on this discussion here & I’ll do my best to check back with you in any way I can. Thanks again! 
karlchansen's avatar
karlchansen
Explorer | Level 4
7 years ago

This is a PERVASIVE issue.  I can find posts about it all over the internet.

Dropbox used to work just fine for me.  I pay for the terabyte storage.  I pay for Dropbox Team.

 

I have a Lenovo P50 with 64G RAM and dual 2T PCIe NVMe SSDs.  It is a blazingly fast machine.

 

Until the last major Windows 10 update I had no issues with Dropbox.

 

After the last major update the app began hanging during startup.  Hovering over the Dropbox icon pops up the little interface that shows "Starting" as the state of the app.

 

Opening Windows TaskManager shows that Dropbox is consuming 23%-25% of processor time (i.e. one full core on this four core machine.)

 

Observing TaskManager over time shows that the memory used by the Dropbox application climbs until it gets close to 4 gigabytes, at which point the Dropbox app/interface becomes non-responsive.  Sometime thereafter the Dropbox application crashes.

 

I contacted Dropbox support.  They said "remove beta access, download latest release, uninstall & reinstall."

 

I did that.

 

Dropbox behaved exactly ONCE on next system restart, then began the same behavior described above.

 

I disabled auto-start on Dropbox.

 

Same behavior for manual startup.

 

I disabled antivirus and all task backup/mirroring utilities.

 

Same behavior.

 

I have followed the steps in the post about removing entries & folders after uninstall/reboot.

 

Same behavior.

 

THIS IS A CRITICALLY FATAL FLAW IN DROPBOX!

 

IF IT IS NOT FIXED ASAP I WILL BE FORCED TO TAKE MY BUSINESS ELSEWHERE!

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey karlchansen, I appreciate all the time you’ve devoted in gathering all that info for us! 
     
    Because you’ve mentioned that you’ve already tried to troubleshoot the issue previously, I was able to check back on our system for your open ticket & I could see that your open request has currently reached our higher-level technicians. I’ve made sure to transfer your comments on your existing correspondence there & I’ve increased your support priority internally, so as to expedite matters for oyu. 
     
    Please include all relevant details on this email chain, as they have direct access to your account specifics via this channel & the’ll be able to further advise how to best resolve this issue. 
     
    I hope that this is helpful to you & I’m always here in case you need further assistance, just let me know on this discussion. Happy Monday! 
    • csornmo's avatar
      csornmo
      Explorer | Level 4
      7 years ago
      Fixed it by changing correct voltage of my RAM memory.

      Wierd that dropbox stopped worked because of that thou. LOL!
  • M_RB's avatar
    M_RB
    Explorer | Level 3
    7 years ago

    Got exactly the same problem as karlchansen

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Hey M_RB, let’s look into that together! 
       
      Can you please let me know if the Dropbox application is crashing on your device as well? In case you’re experiencing the same behavior as karlchansen above, can you please let me know whether you’ve had a chance to monitor the behavior on this machine? Are you experiencing high CPU usage on a Windows device incidentally? Have you re-installed our Beta build: 53.3.65 by any chance, as Karl mentioned above? 
       
      Please include as much info as possible on this discussion here & I’ll make sure to check back with you & help you troubleshoot this issue in any way I can. Thanks in advance for all the time you devote in resolving that!
      • M_RB's avatar
        M_RB
        Explorer | Level 3
        7 years ago

        I do not know if crashing is the correct description as the Dropbox app just closes down.

        The dropbox app is using quit a lot of the CPU resources, se below.
        System: Fujitsu Celsius H770, i7-7820HQ (4 core / 8 logical processors), 64 GB RAM, 7 TB SSD in total.

        Dropbox app version is: 52.4.60

         

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