You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
"Couldn't complete sign in. Please try again." error on desktop app
I've had no problems in the past with my Dropbox App on my PC (basic account), and it was great because I got notifications when a client uploaded something. For some reason (and it was after I inst...
Hi Jay and Megan,
I completely uninstalled Carbonite and Dropbox, rebooted my computer, reinstalled Dropbox, and viola it worked. I'm going to attempt to reinstall Carbonite again but if it prevents Dropbox from working then Carbonite is the culprit. Carbonite of course says it has no compatibility issues with any programs, but this might just prove them wrong. If it doesn't work I'll ask for a refund from Carbonite since I'm a new customer. Thank you for your help, it's very much appreciated! Nancy
Now I'm not able to access folders with work I need to do when I get on the Dropbox website, bypassing using my computer! I can get into my account but when I click on a specific folder there's a black error message at the bottom of the screen that says "there was a problem completing this request." I guess I need to find a different platform!
Hi Jay and Megan,
I completely uninstalled Carbonite and Dropbox, rebooted my computer, reinstalled Dropbox, and viola it worked. I'm going to attempt to reinstall Carbonite again but if it prevents Dropbox from working then Carbonite is the culprit. Carbonite of course says it has no compatibility issues with any programs, but this might just prove them wrong. If it doesn't work I'll ask for a refund from Carbonite since I'm a new customer. Thank you for your help, it's very much appreciated! Nancy
- Megan
Dropbox Staff
You're a pro, Nancy!
Thanks for updating this thread too. If you need anything else, we'll be one post away! 🤓
