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Forum Discussion
changed home folder name, now db will not start
On my Mac I changed my home folder/user name folder. Now, when dp starts, it attempts to change permissions on the original home folder, which no longer exists, and then exits. Is there a way to tell...
Hi Ian,
You'd need to do a complete reinstall in order to fix this. First, make sure you save and quit ALL programs that access files in the Dropbox folder.
- Download the newest version:
- Stop Dropbox (If needed):
- Click the Dropbox icon in the menu bar at the top of your screen - Click on the gear icon in the Notifications panel and select 'Quit Dropbox'- Delete Dropbox meta-data folder:
- To delete this folder open a Terminal (Located at /Applications/Utilities/Terminal for Mac OS) - Copy and paste the following lines into the Terminal and press RETURN: mv ~/.dropbox ~/.Trash/dropbox.old mv ~/.dropbox-master ~/.Trash/dropbox-master.old - This will move the folder to the Trash and make it visible. Please note that you could see an error message regarding the existence of the folder ".dropbox-master" when you run the last of the lines above. This is completely normal and you can go on with the next step.- Delete the Dropbox Contextual Menu Item Plugin
- Open the Finder and select Go to folder... from the Go menu (or press Shift-Command-G) - A dialog box should appear. Now copy and paste the following line into the box and press the return key: /Library/ - Finally drag the DropboxHelperTools folder to the Trash and enter your Administrator password if prompted to complete this action.- Reinstall the Dropbox desktop application
- Open the Dropbox .dmg file and double click the Dropbox icon. - Dropbox should appear in your menu bar. - Relink your account.I hope this helps!
Stefanie
Dropbox Staff
Dropbox StaffHi Ian,
You'd need to do a complete reinstall in order to fix this. First, make sure you save and quit ALL programs that access files in the Dropbox folder.
- Download the newest version:
- Stop Dropbox (If needed):
- Click the Dropbox icon in the menu bar at the top of your screen
- Click on the gear icon in the Notifications panel and select 'Quit Dropbox'
- Delete Dropbox meta-data folder:
- To delete this folder open a Terminal (Located at /Applications/Utilities/Terminal for Mac OS)
- Copy and paste the following lines into the Terminal and press RETURN:
mv ~/.dropbox ~/.Trash/dropbox.old
mv ~/.dropbox-master ~/.Trash/dropbox-master.old
- This will move the folder to the Trash and make it visible. Please note that you could see an error message regarding the existence of the folder ".dropbox-master" when you run the last of the lines above. This is completely normal and you can go on with the next step.
- Delete the Dropbox Contextual Menu Item Plugin
- Open the Finder and select Go to folder... from the Go menu (or press Shift-Command-G)
- A dialog box should appear. Now copy and paste the following line into the box and press the return key:
/Library/
- Finally drag the DropboxHelperTools folder to the Trash and enter your Administrator password if prompted to complete this action.
- Reinstall the Dropbox desktop application
- Open the Dropbox .dmg file and double click the Dropbox icon.
- Dropbox should appear in your menu bar.
- Relink your account.
I hope this helps!
"No such file or directory" is the message on terminal for the first step
Help!
Help!
- Zed
Hey stacy a. , is your Dropbox folder in its default location ( for example /Users/username/Dropbox ) or in another location?
Thanks!
it is in the correct location.
i have another bad thing happening.
i just received an email saying large deletions were occurring in my dropbox.
it referred me to a link where i could restore them.
only a few files out of the large number of files
were really deleted by me. most were deleting themselves.
also, i had to shut down my drop box because it was affecting my gmail,
which slowed down to just barely working because of the tremendous
download or upload activity of dropbox.
very scary whats happening.
any suggestions? i may just have to restore all and setup my own backup as
drop box seems to have gone crazy doing things i have not done.- Zed
stacy a., if you manually tried to change the name of the Dropbox folder, this would be the cause of the deletions you are experiencing.
The fastest way for us to assist with those deleted files is for you to carefully read this article first.
1. Navigate to the Events Page to locate and undo deletion events.
2. Navigate the Deleted Files page to locate and restore your deleted files
If you are still unable to undo those events recover your files get in touch with Dropbox support and provide an event link.
Thank you.
