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RCC2's avatar
RCC2
Explorer | Level 4
9 months ago

Can't use on old location when re-installing the app on Windows

Hi,  i was re-install the dropbox , and i was keep using D:/Dropbox(original_) and i don't know why for this re-install it will create a new location on deep one sub folder. 
Desktop
Installing
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey RCC2, when you access the app's preferences, and specifically under your Sync tab, which location do you see there? 

 

Did you manage to check the app's current syncing status, in order for me to be able to see if everything is fully synced or not? 

RCC2's avatar
RCC2
Explorer | Level 4
9 months ago

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hey RCC2 - sorry to jump in here, but it seems that you're choosing a folder that already contains a Dropbox folder.

     

    Could you try the folder that's one level above the Dropbox location and let us know how it goes?

    • RCC2's avatar
      RCC2
      Explorer | Level 4
      8 months ago

      try choice the D:/ 

       

      They will direct you to a wrong folder, and even if you delete the wrong folder, you won't be able to go to the correct folderD:/ (Original_)

      • RCC2's avatar
        RCC2
        Explorer | Level 4
        8 months ago

        If the situation is urgent, can I contact you directly by email?

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