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jkc-muc's avatar
jkc-muc
Explorer | Level 4
2 months ago

Can't sign into Dropbox desktop app on Mac OS Sequoia

Hi - since upgrading to macOS Sequoia (version 15.0) I can no-longer use Dropbox on my Mac. It works on my other devices and I can also login to the website.   I signed out then signed into Dro...
Desktop
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  • DBX_Pedro's avatar
    DBX_Pedro
    2 months ago

    Hi jkc-muc ,

     

    Thanks for reaching out. 

     

    Could you please try doing this: 

     

    • Look for search bar
    • Then type terminal
    • When the terminal windows opens:
    • Type the following command

    sudo /usr/libexec/ApplicationFirewall/socketfilterfw --add /Applications/Dropbox.app

     

    It will ask you for the password of the Mac next

    After this is done can you please see if the issue persists in the dropbox app ?

     

    Can you please test this and get back to us?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

jkc-muc's avatar
jkc-muc
Explorer | Level 4
2 months ago

I use the standard Mac firewall but that hasn't changed (except for the recent upgrade to Sequoia)

  • jkc-muc's avatar
    jkc-muc
    Explorer | Level 4
    2 months ago

    Just noticed that the firewall is blocking incoming connections from the Dropbox app.

    I guess that must have changed but I can look at it tomorrow, it's past 8pm CET here.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Take your time, and definitely feel free to update us jkc-muc.

      • jkc-muc's avatar
        jkc-muc
        Explorer | Level 4
        2 months ago

        Hi Megan,

         

        My firewall is set to this for Dropbox

         

         

        and I can't find a way to change it.

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