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topoloco2000's avatar
topoloco2000
Explorer | Level 4
2 years ago

Can't open Dropbox folder with Explorer (Windows 10)

I have been using DB for several years without problem. Today I find I cannot open folders in my Dropbox folder on my C: drive with Explorer. I can see them if I use the web app. I have rebooted and ...
Desktop
Dropbox Basic
Windows
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi there topoloco2000, sorry to hear you're having issues with this.

 

Can you please send us a screenshot of any error you might be getting and another one of the app's exact status and version as shown in your system tray at the moment? 

 

This will help us assist further. 

  • topoloco2000's avatar
    topoloco2000
    Explorer | Level 4
    2 years ago

    Thanks for responding. I don't have any error messages - as I indicated, the system just hangs when I try to open a folder within the overal \Dropbox folder using Explorer. Not sure you mean by a screen shot of the system tray. The version I am running is 176.4.5108.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey topoloco2000! Hope you're doing great. 

       

      Can you let me know what's the current syncing status of your Dropbox app? You can also check this by hovering over the small Dropbox icon in your system tray. 

       

      Did you have any updates on your device/Dropbox app, right before this issue started? 

      • topoloco2000's avatar
        topoloco2000
        Explorer | Level 4
        2 years ago

        Hello Nancy; Still very frustrated. I am referring to my Dropbox installation on my laptop, Windows 10. Still same problem. I can open the c:\(user)\Dropbox folder (but it takes a long time) and can see the folders with it. But I cannot open any of them by clicking on the folder (I am referring to Windows Explorer, not opening dropbox with my browser).

         

        Hovering over the icon says nothing except that it is Dropbox. What specifically are you looking for?

         

        As I said earlier, this does not result in a system error, rather Explorer just hangs (hourglass icon goes on and on).

    • Kris Loveman Elliott's avatar
      Kris Loveman Elliott
      New member | Level 2
      2 years ago
      I don’t even see the Dropbox icon on my computer. It’s just gone!
  • Kris Loveman Elliott's avatar
    Kris Loveman Elliott
    New member | Level 2
    2 years ago
    Simply what I said above… I’m paying and I have been paying for the last several years for DropBox. In the last 2 months, I can’t find Dropbox anywhere on my computer. It’s not available, yet I’m paying for it. (It’s on my last statement).
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Kris Loveman Elliott, sorry to hear you're having issues with this.

       

      Have you tried reinstalling the desktop app on your computer at all lately?

       

      You can find the latest version here, if needed. 


      As for your support options, you can have a look here for more information. 

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